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Business Profile

Custom Home Builder

David Weekley Homes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Home Builder.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    David Weekley and I entered into a contract to purchase a house on . The salesperson, ***************************, was quite personable and made many statements to sell the house. Some of those statements were not included in the contract, but we were assured that they would be honored because she would make sure that David Weekley would always do the right thing.In this case, we signed the contract on March 8 with her assurance that if we had to back out of the contract, we would receive our ******* money. While this wasn't a standard practice, as documented in their promulgated forms, we were assured that it would be fine because we signed the night before a rate increase. What we were told is that because we were on the fence about the contract, and because of the price increase, if we signed on the spot, we would be guaranteed our ******* money, should we change our mind at a later date, but to lock in the price, we should sign to lock in the price.The ******* money collected was $7,500 and I believe was predatory in nature. I am certain looking back that *************************** and David Weekley had no intention of ever returning the ******* money and were just trying to close a deal by making promises that they did not intend to keep.

    Business Response

    Date: 09/19/2022

    This former customer decided to cancel their contract for the purchase of a new home with David Weekley Homes. I was out of town and below is all I have been given so I do not know what the customer has written to the ********************. I can tell you they refused to work with the mortgage company further after letting us know they intended to cancel and we did offer to transfer their deposits to a lower priced home in another community if that would help. Pursuant to the terms of the contract their deposits were retained.

     

    Please let me know if any further response is required.

     

    *************************

    Division President

    David Weekley Homes

    Office *************

     

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