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Business Profile

Amusement Parks

Smash Room Colorado

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/12/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had found this place when looking for vacation things to do with our family. I booked the room on May 20, 2024 had it for 8 people it was the splatter room where you throw paint around etc. I paid with my debt card that day for a total of $212.00 the booking number through the company is #*********. I then got an email on May 29th stating that my booking had been canceled by the company due to staffing issues and having to rehire and retrain people. So I emailed back and said I understood I would just like a refund so that I can take that money and do something else with my family. They refused to give me a refund. I had several emails back and forth stating that it's their policy for no refunds. I explained to them I understood that but I wasn't the one canceling the booking your company was due to lack of employees which I am not at fault for. They offered me a $100 gift card to go with my tickets when they reopened in the middle of June which we would no longer be there nor were we planning to return any time soon in the near future. They agreed with me and refused to give me a refund for my tickets. I am back in ***** as of June 9, 2024, and do not plan to return to Colorado to use the credit for when and if they do reopen.

    Business Response

    Date: 06/24/2024

    We are open for buisness, the policies are displayed at purchase, in email confirmations as well and agreed upon by checkbox at check out All sales are final, all refunds go to gift card. They never expire. 

    Thank you.

    Customer Answer

    Date: 06/25/2024

     
    Complaint: 21834745

    I am rejecting this response because:

    Sincerely,

    ***********************

    I have an attachment with a word document to open for my reasoning for rejecting their response. 

Smash Room Colorado is NOT a BBB Accredited Business.

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