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Business Profile

Auto Customizations

SOCO AUDIO and CUSTOM WORKS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

This profile includes complaints for SOCO AUDIO and CUSTOM WORKS's headquarters and its corporate-owned locations. To view all corporate locations, see

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SOCO AUDIO and CUSTOM WORKS has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SOCO *********************************************** Works (****) owner Installed my car stereo for $75 cash. Upon leaving his garage I looked at my gas gauge & no light / gauge was working. as I drove I saw thwe entire dash lights did not work either. I called him as soon as i stopped at the gas station to let him know "something did not get plugged back in possibly" . "this all worked before the stereo was installed". He said he "didnt know about that but he could get his ***** to check it out. " I stated that it could be an easy fix when can i come back over to get this resolved. He was on his way to ******. Could we do it tomorrow. "OK but i have no gas gauge OR speedometer. Kind of important !! " AFTER MANY ************* TO **** HE never returned my calls. I had to go to ************* for diagnostics . I have the video from ***** stating a fuse was blown & $177 for the diagnostic & repair. SOCO Audio has not responded to my text with the video repair !

    SOCO AUDIO and CUSTOM WORKS is NOT a BBB Accredited Business.

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