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The Graham Agency Performance and Service, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/23/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to TGA Performance on 12/10/24 for a turbo part installation & a tune. Initial quote was $1,221.30, & I paid the non-refundable $150 fee upfront.12/11 I received a call from **** informing me that additional labor would be required due to my turbo being installed incorrectly previously. The labor originally was going to cost $330 & now they were quoting me $860 more. **** admitted they made a mistake in the quote & labor should have been $660 not $330. This felt like a bait & switch as I may not have chosen for them to do the work to begin with if they had quoted me properly. They should have taken responsibility for the quote mistake & honored the original quote.I requested to speak with the owner, Jake *********************** but they refused to let me speak to him. I then reached out to **** *****, the account manager, who ultimately agreed to remove $220 from the invoice.12/16 I was told that another part had been damaged during install. They offered to order new one and I would pay for parts and labor or I could bring my own part & be charged only $110 for labor 12/17 I was informed they found a new part, but I told them I would rather bring my own part later as discussed 12/16. When picking up the car, I was reassured that was the plan. I paid in full and took my car.12/18 they contacted me to tell me that they actually had installed the new part without my consent & that I needed to pay for both the labor for install & the part or bring them back the part & still pay for labor. They did not tell me any of this when I picked up the car & added this to the invoice after the fact.I shipped the part to them at my own cost but the owner insists I still owe the labor even though this was their error. Again, this is a bait and switch where they hook you and then start adding unauthorized charges after the fact.

The Graham Agency Performance and Service, LLC is NOT a BBB Accredited Business.

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