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Business Profile

Blasting Supplies

Platinum Powder Coating Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blasting Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/12/2020 I had sandblast and powder coat of 6 chairs, 1 table, 1 lounge chair, and 3 small tables with pickup and deliver for $1,140. The owner said this powder coat should last 8 to 10 years. After 2 years I notice wear off of the coating. Approximately summer of 2022, I contacted the company receptionist about wear through of the powder coat. The owner came to my home, inspected the items, and said it was a warrantee issue. He said his employee put too thin a powder coat on the pieces. The owner verbally said they would redo all the pieces. However, he mentioned he had to get a driver, and would pick them up once he did. After approximately two months without contact from the company (now Fall 2022), I called and spoke to the receptionist. The receptionist said they expected they could fix the furniture soon. I wasn't in a rush as I don't use the furniture in fall and winter. More time went by without contact from the business. In January ******************************************************************************************* I continued to make periodic calls to the company and left voicemails from February to April 2023. At this point, they weren't answering my phone calls, nor my voicemails. After no response from an early May voicemail, I was concerned the company had gone out of business. There had been no human contact with them for four months (since January 2023.) I decided to personally go to the company offices to see if they were still in business. They were. I spoke with the receptionist. She looked at her computer call records, saw my recent call and said they would get back with me soon. This showed they were actually receiving my calls and voicemails. I have had no response from this in-person visit for the last month. I believe warrantee redo of my furniture will not happen as they have not done anything in the last 10 months. My last resort recourse is for the company to fully refund my $1,140.00.

    Business Response

    Date: 06/13/2023

    We are not offering a refund at this time as we currently have *********************** furniture at our location to proceed with the warranty work.

    Customer Answer

    Date: 06/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

Platinum Powder Coating Inc is NOT a BBB Accredited Business.

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