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Business Profile

Boutiques

Much Ado Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boutiques.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 13, 2024, I placed an order for a $89.00 jacket. As of today, 4/29/2024- I still can not get any further information as to when the jacket will be shipped. They have chosen to ignore emails and give me vague responses as to when I can expect the item. I have asked for a full cash refund and they have not responded. When I placed the order there was no communication that it would take more than 10 weeks to recieve the item. I also don't appreciate that I had to continually reach out and ask about the item, customer service would make it their responsibility to update me on a purchase I made that is taking longer than expected. I am disappointed in the lack of customer service and want my money back. There was no compassion or empathy or any attempt at making it right. I feel ignored and dismissed after spending hundreds of dollars at this boutique. I just want to be reimbursed for the jacket at this point. The vendor of said jacket is a popular vendor at multiple boutiques and no other boutique that I have shopped at has taken this significant amount of time to fulfill an order.

Much Ado Boutique is NOT a BBB Accredited Business.

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