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Business Profile

Brake Services

Meineke

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brake Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I drove my vehicle (07 Jeep Wrangler) to the to the Meineke ************ The location is **************** on March29th for a basic repair. I drove my vehicle there to get my spark plugs replaced because my vehicle was making a noise when the car was cold and stopped making the noise after the vehicle was warmed up. The repair shop insisted it was my U Joint that was causing the noise located under my vehicle connecting the drive shaft. I agreed to this repair and was supposed to pick back up my vehicle the very same day. I did not receive a phone call from them and had to call asking if my vehicle was finished. The organization stated they will have to keep the vehicle over the weekend but should be ready on Monday the31st. I had to call them again asking questions, but it was still not ready. and it will be ready first thing in the morning Tuesday. That did not happen. The shop said they were unable to get my vehicle to start and still has not been able to start. Again, I drove the vehicle there and they even drove it in the **********. They removed my remote start without my consent and have not taken ownership for breaking my vehicle. They blamed it on a poor installation for the remote start. by ******** and had me pay for a tow truck to get the car to them because it's still not able to start. I got my remote start installed on March 15 and the vehicle had no issues after the install. My vehicle is still sitting at Car Toys. Car Toys said they definitely did not cause my vehicle to malfunction. Meineke *********** left all of my wiring out of my car and again removed the remote start without my consent. They are not even authorized to work on electronic like that. They are refusing to pay for the damages to my car let alone fix to where its operational again before they touched it. I was notified by the company that the technician that worked on my vehicle lost his job. So, there is clearly some wrongdoing on their behalf.

  • Initial Complaint

    Date:08/08/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was quoted just over $700 for a repair. After they had already had my car for three days, I was told that the person who did the initial quote did it incorrectly and that it was actually going to be over $1100, a >50% increase from what I was quoted.

Meineke is NOT a BBB Accredited Business.

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