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Business Profile

Brake Services

Meineke Car Care Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brake Services.

Complaints

This profile includes complaints for Meineke Car Care Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Meineke Car Care Center has 4 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had oil changed at Meineke in ******, **. They broke the filter housing and say they didn't. Have had oil leaking for months. Took it to a different place and they said it is definately broken NOT old or just went bad. This Meineke also fixed the ** a few months back. After paying them $1000, the ** went out again a few days later and they said that it was something else and charged another $1000-$1500. This place is a joke. (this was my daughter's car. They don't have the money to pay for this BROKEN piece). They are STILL paying for the ** which should have been fixed the first time. Not charged again the 2nd time.

    • Initial Complaint

      Date:04/05/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This past summer we had Meineke fix our air conditioning in our vehicle. They also did an oil change. They broke a piece of our console and said theyd fix it. They never did. The air conditioning still makes noise. We payed a lot of money for it and its not fixed. Now we found out they broke our oil filter housing and its leaking oil. Meineke will not fix it.

    • Initial Complaint

      Date:01/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Meineke location in ****** had my vehicle for 30 days time, in which they were unable to fix the problem though they claim that the brake system is working properly now (it clearly isn't), and I was charged almost $1200. We brought the car in because there was an obvious brake line rupture. They then kept the vehicle one month, stating the car was repaired on 3 occasions, but every time we came to test drive the vehicle, the brake system was clearly not fixed and car cannot stop properly. Brake pedal sinks slowly to the floor before coming to a full stop, is very unresponsive - seems to be unchanged since we brought it in for service and remains clearly unsafe to drive. We spoke to an owner/operator of the location who stated that they would not provide a refund or reimburse for repairs done at another mechanic or another Meineke location, despite the Pueblo location saying that they had no ability to further repair the problem.As we didn't trust that the work was done correctly, we went to another local mechanic who inspected the work performed, and the owner wrote this: "Our repair facility has inspected [the vehicle] for a concern about a soft brake pedal/brake pedal going to the floor with limited brake engagement. Our inspection revealed that the previous repair facility incorrectly bonded the newly installed brake master cylinder with RTV/gasket maker but failed to completely seal the master cylinder to the brake booster. This in turn causes an air leak between the two components and excessive pedal depression for the brakes to engage. According to the *** installation procedure of the brake master cylinder there should not be any use of RTV/gasket maker to seal these components, a replacement brake master cylinder should come with a new seal. It is recommended that both a new brake booster and a new master cylinder assembly be replaced to correctly repair this braking system issue."

    • Initial Complaint

      Date:07/19/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted the ********* street Meineke about strut maintenance (shown in photograph) and turned my vehicle over to their location on July 12th. They "inspected" the vehicle and stated that the problem was NOT struts, but tie rods and ball joints. I authorized the repair and paid $1,633.96 (shown in photo). Immediately after departing their location, I heard the same clunking sound from my suspension and informed them that they did not repair the issue, and also shared that that I do not believe they test drove the vehicle since the sound was noted as soon as I left their parking lot. I was asked to return my vehicle on Friday the 14th of July. They called and stated that my strut was indeed damaged and needed to be replaced and would cost an additional $1,238.15 (shown in photograph) When I shared my disappointment about paying additional money for the original issues I asked them to repair, I was told by their service manager (****) that a "better mechanic" found the problem and there was nothing that could be done. As a remedy, they can remove the tie rod/ball joint or whatever parts they added and provide the original strut repair that I'd requested, or refund my payment because deceptive practices were used to authorize payment for a service that was not needed.

      Business Response

      Date: 07/21/2023

      As indicated on the original invoice the initial component replacement was based on play (failure) of those components.  As with many automotive repairs, to accurately diagnose any suspension noise, any component that has physical play to, and therefore has mechanically failed, must be replaced as the 1st step in the diagnostic process.

    • Initial Complaint

      Date:05/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/12/23 took my car to the Pueblo location for a new valve gasket cover. It was not making any noise and no check engine lights on. The put on a new valve gasket cover and said my car was making a little noise. My car sounded like a fighter jet trying to land on a carrier. They said that something didn't align correctly and just needed to drive it and it would quite making the noise if not call back. Called back on 4/14 and told them car still making noise took it in on that Monday they said that the part had cracked, but still okay to drive. Went back for the replacement on 4/19/23 and they said that the noise might be caused by my timing chain, but the were not sure. Called the corporate office and got a call from a ****** claimed to be a owner (found out district manager.) Wanted to tow it to fountain for them to look at would need for 3 days minimum. Told him couldn't be without a car for that long as this is my only one. He told me they would cover the cost of the rental car. I told him didn't have a credit card to rent one with. We agreed that he could have the car towed to Fountain location on that Tuesday and I would drive it very little as I had doctors appointments I am unable to reschedule as they are for disability. Almost a week later he only said it was the timing chain and it had been bad when I took him in and went on blaming me. I told him that my car wasn't making any noise and it was all on their bad repairs for any damages that were caused. We finally agreed for them to make the repairs and I would pay $2500 out the door pricing including taxes, they charged me a total of$2515.78. It took them a full six weeks to fix my car and then they wanted me to eat the full cost of the car rental that I finally had found so I would have transportation. I couldn't have been without a car for 6 weeks. My car was covered on the inside and outside in oil and had scratches that not there before. I do have before and after pictures and videos of the car.

    Meineke Car Care Center is NOT a BBB Accredited Business.

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