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Business Profile

Burglar Alarm Systems

Bold Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burglar Alarm Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a software called **** III. Our system was never fully installed and crashes constantly. I was forced into support from implementation before my system was done being installed and started paying for support. Our system keeps going down and Bold Group/Evercommerce will not help us. We were told to move to another software of theirs after spending $5100 on the software alone. Not including the support cost. We cant afford to move to the software they are trying to push us to. We spent all we had on the software we purchased in May/June 2022. This issue is ongoing and was being handled by the *** prior to her dismissal from the company. Now its dead silence.

    Business Response

    Date: 02/21/2024

    The complaint has been resolved with the customer. The resolution was resolved by migrating them to a new software platform. 

    Customer Answer

    Date: 02/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Bold Group is NOT a BBB Accredited Business.

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