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Business Profile

Chimney Services

Topcat Chimney Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chimney Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The contractor did not complete the work, intentionally damaged our property and threatened a physical attack if not paid.

  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of service started on April 9th 2024. We paid ***** with Topcat Chimney out of ******************** a total of $4500 labor only, and then another $3700 for all materials necessary for ***** to complete the job (paid to Cripple Creek hardware store and Western fireplace supply in ****************). ***** committed to fixing our main 6" fireplace chimney, the one that ***** deemed unsafe in his service call performed that day, and to installing another 6" stove pipe set-up in the addition for another wood stove including a pellet stove pipe set-up for a separate pellet stove downstairs. So when ***** first checked out the piping through the ceiling in the main house, he discovered an issue with the stove pipe connection at the ceiling box attachment. Then ***** suggested that box and the triple wall chimney pipe attached to that ceiling box to be replaced by him. ***** and his employee cleaned out the fireplace then disassembled the doublewall stove pipe within the house. Then replaced the ceiling box by removing the old box with adjusting opening, and installing a new box with added shingles around it. Then ***** and his employee started re-attaching the double wall chimney pipe inside the house. ***** standing on the ladder, the top pipe assembly came apart and falling down damaging our windows frame (luckily didn't cause other property damage or hurting his employee). Then ***** replaced that damaged stove pipe assembly with single wall stove pipe only, eventhough the stove manufacturer suggests double wall stove pipe. Then he installed everything with poor craftsmanship (pictures available). ***** used silver sheet metal screws only, no slip-joint, the 6" elbow in the addition just fell off one day, the pellet stove pipe had insufficient support, screws in the driveway causing a flat tire and unsealed chimney flashing on the roof including missing storm collar. Text messages support attempts to resolve everything. $2420 refund requested but ***** denied that.

  • Initial Complaint

    Date:11/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** came to my house to inspect my fireplace and chimney - my main source of heat - told me he had horrible news - explained the issue stating it would cost between $6-9k to fix. Told me he would send pictures and a full report. Was immediately paid and I have yet to receive the report and am now having to pay for additional inspections as Ive been told this is the reputation they have. I want my money returned as well as a **** against them.

Topcat Chimney Service is NOT a BBB Accredited Business.

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