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Business Profile

Electrical Contractors

The Electric Way

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan 31st - job number ********** The company came out and gave us a quote. We had accepted the quote and proceeded to have the work done. When we received the bill, it was $300 more than the quote. We called and asked why and they said they charged us more because the materials went up in price. There was no communication from them on this and ******* (who we talked too) pretty much said its the price of doing business. This is really shady for anyone to do. I have no complaints of the service provided and the installers were very professional. This is not how a business should be ran and makes me wonder how many more they have done this too.

    Business Response

    Date: 02/23/2023

    When presenting the "estimate" to the customer, it was communicated in writing on the estimate that prices are subject to change and the final invoice will be calculated based on Time and Material actually used to complete the job. Per our language in our estimate documentation, by accepting the estimate, the customer was agreeing to pay the final invoice. The labor rate of the job did not change from the estimated amount, however, the cost of the materials required to complete the job increased from the time the estimate was provided to when the material was purchased before the job was completed. When speaking to the customer over the phone, this material rate increase was explained. We acknowledge that we could have verbally reiterated the terms of the estimate to avoid confusion and dissatisfaction in the customer's experience. We will take this feedback as an opportunity to improve our communication and transparency as we move forward with other customers. As you will see from our overwhelmingly positive reviews from customers, we prioritize honesty and quality service and will continue to improve upon our practices so that we live up to those values in every service we provide.  

The Electric Way is NOT a BBB Accredited Business.

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