We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Energy Management Consultant

Energy Resource Center

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Energy Resource Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Energy Resource Center has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Richard B

      Date: 03/03/2025

      Richard B

      Date: 03/03/2025

      This is a good program for the people in need if it was ran right. I have been on the list for 4yrs now, I finally received a call back at the end of October saying that I was next on the list. Relieved knowing that my emergency heating nightmare was finally over. I am a single dad to a baby and a 9 and 15yr old. So my concern in having this done before winter was important to me. Although that is not what has happened. Let me just say this, The out reach program in sterling ******** has failed my self and my children. They started the work and has never finished. November ****************************************** March 2025 and I'm still waiting. The communication with the manger is horrible. He tells me one thing and then does not remember telling me. He then gives me an excuse that he has a lot of steps that he has to go through to get services done. I have already been through the necessary steps and with that being said I have waited too long from the time they started the work and now never finshed thanks for reading my complaint. *******.

      Energy Resource Center

      Date: 03/04/2025

      Hi *******,Thank you for taking the time to share your experience. I am truly sorry to hear about the difficulties you've faced with our program. Your situation is important to us, and I understand how frustrating it must be, especially with the urgency of needing heating for your family.I apologize for the delays and the lack of communication you've experienced. This is not the level of service we strive to provide. I will personally look into your case to ensure that the necessary steps are taken to complete the work as soon as possible.Unfortunately, some of the delays in completing your project were due to factors beyond our control. For instance, severe weather conditions, including snow and extreme cold, made it unsafe for our crew to travel to your area. We also experienced equipment availability issues, which have contributed to the extended timeline.Please know that your feedback is valuable, and we are committed to improving our processes to prevent situations like this from happening in the future. If you have any further concerns or need immediate assistance, please do not hesitate to contact me directly.Thank you for your patience and ****************** regards, ****** ******

    Energy Resource Center is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.