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Business Profile

Eyelash Extensions

Amazing lash Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyelash Extensions.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on June 29th 2022 I made an appointment at amazing lash studio of **************** to get lash extensions done and during my appointment the lash tech had pinched my eyelid and also glued eyelashes to my skin. I had told the tech that something didn't feel right and I was in pain and she told mw it was probably because I wasn't used to them and gave me some eye drops. I leave and my eye is in so much pain so I call the salon back and talk to ********* who claimed she was the franchise owner and I had sent her pictures of my eye and she told me to come back in and they can get them fixed so I return at 4 pm and have the same lash tech who previously messed them up so I am lying on the table and the tech proceeds to glue my eye shut at my inner corner. I ask her to please just stop and take them off because I could not deal with any more pain. She said "well that was my last lash anyways" so I stand up and pry my eye open and pluck glued lashes from the bottom row. I finally walk out after a traumatic situation and sit in my car and calm down. I call the salon back and talk to ********* who told me to come in to talk to her. I told her I would like my. money back after what had just happened to me and she said I didn't deserve my money back because they got me back in to fix them and I would be taking money from the tech who spent time doing them. After some talking she proceeds to give me a $20 refund out of the $140 I had paid. I asked her for a corporate phone number and she proceeds to hand me her business card and very rudely say "its a franchise honey" my eye was irritated and red for at least 12 hours after my appointment and they looked spacious and not flattering.

    Business Response

    Date: 09/07/2022

    ************* that provided the service told us that she tried to make the customer happy and comfortable both times that she came in. We did offer to remove the lashes and the guest got a complete refund. 

Amazing lash Studio is NOT a BBB Accredited Business.

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