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Business Profile

Fence Contractors

Spartan Fence Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled the fence contract, on Friday the 15th of July, 2022, with Spartan Fence Company as they failed to fulfill their obligations. They hadn't shown up on 3 different scheduled occasions. They failed to communicate with me as to what had happened until I contacted them, (****), after each occurrence. Original start date scheduled, 7/11/22, at 9:00 AM, crew not only was a NO CALL-NO SHOW, but I had to contact ****, 2 hours after the scheduled start time, to see why they didn't show up and why I wasn't notified. **** said it was due to the high winds on I-25, and that the crew turned back. **** said in another text, that they would be out the next day, Tuesday, 7/12/22. Again, NO CALL-NO SHOW, on Tuesday the 12th, and again I had to contact him to see what was going on. **** explained that the previous week the crew had guys sick for four days.**** said that his crew could be here on Friday, 7/15/22. I agreed, providing they complete the job by no later than Saturday the 16th. He assured me that he and the guys would be here on Friday and Saturday. **** said to expect them here by around 10am. Again, NO CALL-NO SHOW on Friday the 15th, 2022. I then contacted Gar via text at noon, 7/15/22 and let you know him that I was not pleased and I cancelled the contract. I also told him how expeditiously I paid him the $2500 down payment through the Cash App, and that I expected him to send me my refund immediately. His response was, "I'll work on that this weekend." I sent **** a text on 7/15/22, and I explained to him that I had been exceedingly patient and that he should have the common curiosity to refund my deposit and that his timeline for refunding my deposit was unacceptable. By Monday the 18th, **** still had not refunded my $2500 deposit. I sent him an email and told him I needed my $2500 by end of business today, or will be contacting my attorney, turning this into a legal matter. His reply, "Youll be paid, no need to get a lawyer".

Spartan Fence Company is NOT a BBB Accredited Business.

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