Reviews
This profile includes reviews for Wayne-Dalton Sales & Service's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 3 Customer Reviews
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Review fromJanise O
Date: 11/08/2024
5 starsJanise O
Date: 11/08/2024
They came out to lube my new garage door and are very experienced in garage door's. I recommend ***** *. and ***** *. for your garage door needs. ******
Wayne-Dalton Sales & Service
Date: 11/11/2024
******, Thank you so much for this 5-star review and the awesome feedback on ***** *. and ***** *. We really appreciate you being a customer and your business.Review fromJerry G
Date: 12/21/2023
1 starI ordered a new garage door 0n 10/31/2023 and paid the total amount due at that time through ******. I was advised that the door would need to be fabricated and to expect a call to arrange for an installation appointment. I was told the entire process would take 4 to 6 weeks. At the 5 week ***** I called the ****** phone number that was given to check on the status. The automated message said that the door was fabricated. I received no call regarding an install date so I made a trip to ****** to find out what was going on. I had to wait 20 minutes to speak with a floor manager. When he was available he was helpful. He gave me the phone # to what was the ****** customer **********************. The rep was extremely helpful in advising me that the door was not created and, in fact, had not even been ordered by ***** ******. Apparently, ***** ****** is always behind on orders. In addition, the order for my door was in a pile of orders that had been ignored because they weren't certain about the exact configuration needed & no one would make a decision. My C/S rep asked for attention and the man there had the order placed. I received a call 2 days ago that the door would be ready on January 9, ****. Then, I would have to arrange an install date. The 4-6 week original plan was a lie. I am incensed about my treatment and let the most recent caller know that. This reflects badly upon ****** and I hope they know that.Review fromBrian E
Date: 08/17/2023
2 starsThe 16x7 garage door came with instructions for a different series door. The door wad a nightmare even with online instructions which are very unclear.. The door is unusable.
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