Complaints

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• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 5/21/2023 Date of mutual contract dissolvement: 6/20/2023 Date of partial material delivery: 6/22/2023 Deposit for material: $8,217.04 Business committed to remove chain link fence and add privacy wooden fence. Business did not provide all of the material we agreed to purchase via a signed contract after mutually agreeing to part ways, and cannot show proof for $2,091.35 of unaccounted funds. He was difficult to reach to begin services after paying the deposit. He kept pushing the date back when he'd begin the project. He explained that he does not provide refunds on material already purchased, so we agreed to just have it dropped off at our location. Upon delivery, we counted and noticed all pieces were not there. After drafting up an email showing our understanding of our deposit allocation, owner says "Hello, while your numbers are close they are not exact..(insert quote from *****'s List)...So with **** up and change order fees we are at the agreed-upon price". After holes were prepped for cement, contractor had not been in contact with us to begin work. We believe he did not have the material on hand as he requested to deliver the material early June so it will be readily accessible for his worker to begin. We believe he ordered it on either 6/21/2023 or 6/22/2023, we can't be certain due to no produced purchase order. Business has not tried to resolve the dispute. The owner continuously quotes an *****'s list blog, expressing that he does not have to show receipts of what was purchased for my home's project. Our yard was left with junk everywhere. Holes along the sidewalk were hazardous to the neighborhood kids, whom we have on security camera playing around.

  Business Response

  Date: 07/14/2023

  This client chose to back out of a signed contract that contained no date of completion furthermore they chose to change the project numerous times and as stated in the contract each change order comes with a $75 dollar fee also I do not need to provide receipts or mark up details as long as the price does not exceed the original price stated in the contract. In addition. I have txt as well as emails that state that they want only what they paid for which is what the recieved. Even after offing to complete the fence by the date they requested they chose to back out of the contract. Which contained no recession clause. All this after my team completed all demo of chain link as well as lay out and hole borring which machinery as well as opperater were used in turn utilizing more funds. As stated in emails and txt I am seeking the $1250 for such that the client agreed to pay but has yet to do so. So I will proceed with my next step in the form of a mechanical lean on the property.

  Customer Answer

  Date: 07/19/2023

  I am rejecting this response because I did not receive what I paid for. I am missing over 130 pieces of material from the original deposit amount, which I had to come out of pocket more money to provide to the new contractors to complete the fence. I asked the contractor to provide me an itemized invoice for labor. He said that he will send it to my email. I never received it. He only stated that he would charge us a discounted $1250 for various items that he listed. When we informed him that all of the material was not delivered, he sent over a partial photo of the purchase order, that did not reflect what we paid for per the contract. If he purchased items based on a new material list that he structured, I should have been provided a new contract stating the changes. He offered to do a second order for the missing material. It had been several days before I requested an update on this second order. He replied that he was still waiting for the company to get back to him. I requested to cancel that order and asked for a revision of the material price we purchased, via email. He responded that he would reduce the labor price from $1250 to $967.85. My spouse and I ended the conversation by telling him that we will still be paying the $1250 for labor and to please see the email (attached). There was one layout change that I am aware of, which was the placement of the chain-link fence, however he still purchased hardware for the first desired position. The swinging gate versus a sliding gate was a continuous conversation from a professional to a client to decide what would be the best course of action based on the slope of our yard and placement of the sidewalk to ensure there was no obstruction to pedestrians. He made many suggestions of where we could place the wooden fence and we came to an agreement, which did not change the original material list.