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Business Profile

Hats

Southern Colorado Hats

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hats.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company. It never shipped and they don't reply to enails.

  • Initial Complaint

    Date:08/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a welding cap from Southern Colorado around July 7 2023 off of the web sight ( Tan/Day of the Dead Print Hybrid Welders Cap ) socohats.com , it was a day of the dead female caricature with your name added to the bottom and back of the hat above the bill . we waited for over three weeks to receive the hat which came in today 8/3/ 23 and when we received it it was nothing like what they have listed on there web page and not what I ordered , it looks like they run out of material or something and they placed the name on the wrong side of the cap from what's posted in the picture on there web page . We've tried unsuccessfully to contact them via phone which was disconnected , email , didn't receive a response , and ******** messenger , no response . We found it kind of odd not to have any sort of customer service or means of contacting and communication or return response ! All im asking for is the hat that's posted on there web page and that I paid for if not then a refund !!

  • Initial Complaint

    Date:06/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered two items from the online store on 4/18/23. One was a welding cap and the other was an *****m onesie for the total amount of $57.20 I only received the cap and it is the wrong size. I emailed them twice about the onesie and the cap being the wrong size. I have yet to here back from them.

Southern Colorado Hats is NOT a BBB Accredited Business.

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