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Business Profile

Health and Wellness

American Vein & Vascular Institute

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Vein & Vascular Institute's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Vein & Vascular Institute has 16 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/19/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was recently referred by my ************ Doctor to follow-up with the American Vein & Vascular Institute to diagnose and recommend treatment for blot clotting issue. They were able to accommodate an ultrasound appointment promptly which was completed. The problem arose with a follow-up appointment with the Doctor to review results and discuss treatment. The appointment was for May 16. I called at 8:30AM to confirm the appointment time. I was told that it was 11AM. I arrived at the office at 10:45AM but was told I had missed the appointment by 15 min which they told me was at 10:30AM and could not be seen. Although this might not seem like a big deal, it is something that raises questions about their operations and client service care. I am a small business owner and I wasted an hour and half going to and from their office which resulted in being turned away and rescheduled the next week. Not to mention attention to my medical problem being delayed. I am very diligent and respectful about keeping appointments. This was not my fault. I thought I could rely on a confirmation via phone in advance of the appointment. I am disappointed with this kind of treatment and gives me pause for any continued treatment with a clinic that can't do the simple things like keeping appointments straight.

      Business Response

      Date: 05/21/2025

      We appreciate the opportunity to respond to the concerns raised by the patient. At American Vein & Vascular Institute, we are committed to delivering exceptional care and clear communication throughout every step of the patient experience.
      We regret any confusion that may have occurred regarding the appointment time and sincerely apologize for any inconvenience this caused. As a gesture of goodwill, we have offered the patient a full refund for the appointment in question.
      Our goal is always to provide compassionate, timely service, and we are taking steps internally to ensure greater clarity in scheduling communications moving forward. We value all patient feedback as it helps us improve and maintain the highest standard of care.
      Please feel free to contact our team directly if there are any additional questions or concerns we can address.

    American Vein & Vascular Institute is NOT a BBB Accredited Business.

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