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Business Profile

Hot Tub Dealers

Hanson HotSpring Spas
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Wendy G

    Date: 03/30/2024

    Wendy G

    Date: 03/30/2024

    Hansons sells Hot Spring spas. We love our tub but Hansons is the worst company to deal with. We had a problem arise during Covid. Our tub was still under warranty but by the time they attempted to fix it we were out of warranty. We have been dealing with this for 4 years, rarely get calls back and are told they have a long line of tubs to be fixed. I would never buy a tub from them again.

    Hanson HotSpring Spas

    Date: 04/02/2024

    We appreciate your feedback and are grateful to hear that you love your spa. However, we would like to address the concerns you raised regarding your experience with Hanson HotSpring Spas' service group.Firstly, we would like to clarify that your spa was covered by a 5-year warranty, and it was delivered to you on March 5, 2015. We understand that you requested a service call on December 9, 2020, for a leak evaluation, which occurred 9 months after the warranty expiration. The spa was brought into our warehouse, where the leak was repaired, and the spa was returned to you.Regarding the recent incident you mentioned on October 18, 2023, where you reported the spa leaking again and claimed it had been leaking since it was returned over a year ago, we want to assure you that we take all customer concerns seriously. However, it's important to note that due to the significant time lapse since the last service, it becomes challenging for us to verify the exact circumstances surrounding the reported issue.Rest assured, upon your report, you were promptly placed on the list to bring your spa back to our warehouse for further evaluation. Since then, there have been numerous communications between our team and yourself to address the matter, as evidenced by the list of phone calls and text messages provided:October 18, 2023 October 30, 2023 November 8, 2023 November 28, 2023 December 7, 2023 January 2, 2024 March 25, 2024 April 1, 2024 We understand the frustration and inconvenience this situation may have caused you, and we sincerely apologize for any inconvenience. Please know that we are committed to resolving the issue and ensuring your satisfaction with our service. If there are any further concerns or if you require additional assistance, please don't hesitate to reach out to us directly. We value your patronage and are dedicated to providing you with the best possible experience.

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