We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hot Tub Dealers

Spa Palace Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hot Tub Dealers.

Complaints

This profile includes complaints for Spa Palace Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Spa Palace Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Spa Palace Inc

      4275 N Nevada Ave Colorado Springs, CO 80907-4305

    • Spa Palace Inc

      3124 N Freeway Rd Pueblo, CO 81008

    • Spa Palace Inc

      10138 Wadsworth Pkwy Unit 1200 Broomfield, CO 80021-5215

    • Spa Palace Inc

      10141 Wadsworth Pkwy Unit 1200 Westminster, CO 80021-5201

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Sundance hot tub from spa palace 10/8/24. This spa is under warranty with free technician visits. I called today to express my concern with an error message regarding the water flow of the tub, causing the heating element not to work and asked for a technician to come out to help with the issue as it is under warranty. I spoke to **** (Manager) from the Westminster store and he refused to help with the problem and insisted that I pay $179.00 for a technician visit. He argued relentlessly with me about the matter as I communicated that this hot tub is under warranty with free technician visits. Very poor customer service and attempt to charge me for something that is covered by warranty. After about 5 minutes of him telling me that I was wrong and that this problem was not covered by warranty (which it is), he finally committed to having a technician sent out without charge to fix the issue. I purchased this hot tub from spa palace because I have received several statements from ********** in regards to great customer service, however this was a terrible experience.

    Spa Palace Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.