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Business Profile

Hotels

Rodeway Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked through a 3rd party app, Was ready to place my $100 deposit. Caught the front desk person trying to double charge me for a room. When I pointed it out, he snapped and decided to scream at me and tell me to get the f out when I told him I wanted a refund, HE PULLED A TASER ON ME. I called the cops, Never stayed there due to my concern for my safety. The cops tried to pull the footage but he was quick enough to be able to delete the footage of him instigating the incident so he couldnt be brought to justice. Pursuing it further with the BBB since I had a witness on FaceTime.DO NOT STAY HERE. They WILL absolutely try to do you dirty. This was a traumatic experience and none of it needed to be how they handled it.

    Business Response

    Date: 12/22/2023

    Hi, 

    Thank you for contacting us. So he came at hotel for the checked in and we start the check in process and told him yes we have your reservation but it is not prepaid reservation so you have to pay for room, tax and deposit and when you check out we inspect the room we will refund the deposit. So he told to front desk that he already paid through the travel agency. So front desk informed him this reservation is not prepaid reservation may be they just hold your money to hold your room which is standard thing when you made reservation online. So he start argue about that and use bad word to front like "m. f". and he try to attack on front-desk and told him to "go back your country". So as front desk he try to protect his self and call police to need Trespass. But front desk person already explain more than 10 times it is not prepaid reservation if you don't pay the rent there is no way we can allow to check you. So this simple thing he don't want to understand and just he want to yell someone. Also we don't charged him when police came we provide them all the folio or receipt which indicate we didn't charge him. Same thing he complaint to you for charge but we attach the invoice or folio with this response which explain it self everything. Also if any one is not happy about the charge they call CHOICE CORP. *************) and provide them Account number which is mention on Folio (top right corner) and confirm with them also. Now about the taser gun is just for the person safety because when he try to bit to front desk or do anything, before we have to protect our self because never know what happen with us and it doesn't mean we want to use but for the safety prepose. 

    I hope we clear everything which BBB wants. 

  • Initial Complaint

    Date:01/17/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1) Hotel had caught fire 12/25/2022. Hotel did not contact recipients staying. Hotel did not try to evacuate ********** did they offer to replace anyones items that had smoke damage. 2) Hotel leaves cleaning closet open while cleaning floors. Cleaning closet has a hole in the floor 2 feet by ****************************. My son was able to open my room door and if I didn't catch him he would have fallen threw the floor.

Rodeway Inn is NOT a BBB Accredited Business.

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