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Business Profile

House Cleaning

The Cleaning Authority

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in House Cleaning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had cleaning services done by this company done. I was never asked to pay for the service when scheduling and the cleaners said the owner would send me a bill. After the cleaners left, I walked through the home and was very dissatisfied with the work. I asked for an extra service that cost $30 to clean the oven, which was completely untouched. The bathtub in the master bath was completely untouched. There were several other unacceptable areas. I made a ****** review about the situation. About a week after posting the review I was contacted by the owner who took my complaint and said she would get back to me about a billing adjustment. She NEVER called. I never received a call or bill on the situation. All of a sudden in like February of 2024, I receive a letter threatning collections. So I called the main corporate office to inquire why when I never received a bill and was still waiting for a resolution for my service. They said they would forward to the local owner. I never heard another thing. Now I am receiving debt collections from a debt collector. The original amount has never been adjusted. They are still asking for ******.

    Customer Answer

    Date: 05/22/2024

    How do I let you know that my complaint has been resolved? The company called me and agreed to remove the charge. 

    Thanks! 

  • Initial Complaint

    Date:10/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Cleaning Authority had missed several cleanings. We cancelled our service and have been attempting to have the key to our house returned. They failed to deliver our key back when they said they would. This is a security issue as we believe they have lost the key to our house.

    Business Response

    Date: 11/02/2023

    To whom it may concern:

    This matter has been resolved with the customer on 10/23. The key belonging to the customer was never lost, it was kept in a ************ box. The Manager had several emergencies arise during the week that prevented her from dropping off the key. The key was available at the office for the customer to pick up during the week. We definitely appreciate him working with us and the feedback.


    Thank you,
    ***********************
    Regional Operations Manager

The Cleaning Authority is NOT a BBB Accredited Business.

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