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Business Profile

Landscape Maintenance

Big Foot Landscapes, llc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired *************************** of Big Foot Landscapes to repair a retaining wall & replace a fence. ****** started the project on 9-6-2022. We agreed on $2000 for labor only; we provided all the materials. He didn't have an official contract, so on the back of his estimate, I hand wrote what we expected, including a sentence for ****** to sign, that I gave him $1000 cash. After lunch, he never returned that 1st day, so I could get his signature. Our neighbor, *****************************, who we are sharing the project expenses with, witnessed me handing ****** the down payment. ****** strung us along for over a month, rarely showing up & giving us a multitude of excuses as to why he couldn't get to our job to work on it. He promised many times that he would be there but he only went a few times & did very little work. Plus, the work that his helper, ***, did around 9-30-22, was unacceptable. Retaining wall not completed properly, fence posts crooked & not set in cement right, uneven, etc... Also, *** used our own wheelbarrow to mix cement but never cleaned it out, so it's ruined. After only 2 days of work, *** didn't return to our house. Then, after no work was done on our project by ****** the entire 1st week of Oct., we finally gave up on him. We hired another company who started on 10-13-22 & finished 10-15-22. This new company, ******* Construction, had to take the retaining wall apart, re-set and secure it. They also had to remove all the posts; some were only 1 foot deep. I emailed ****************** a strongly worded letter on 10-13-22, demanding he return our down payment, plus $861.29 for the ******************* we had to pay the other contractor to undo his poor work. I gave him until the end of Oct. & even offered to settle for half, knowing he paid his helper & bought a little bit of material. I haven't heard anything from the business owner. We are seniors & plan to look into elder fraud, so this doesn't happen to anyone else.

Big Foot Landscapes, llc is NOT a BBB Accredited Business.

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