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Business Profile

Major Appliance Parts

Ecopliance

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The end of September, I purchased a range/convection oven from them. The convection feature didn't work. They sent a repairman who said he would order the part. 2 months pass and they finally said they couldn't get the part so they had to replace the appliance. I went to the business to pick out a different range and it was delivered. Range #2 had issues as well and had to be replaced. I got the 3rd range and had more problems including the part to see the controls on the range. I reported also having issues with the stovetop not working properly. That was never fixed. I requested that the original warranty be extended due to all of the problems I have had. February the part to fix the display was replaced. The repairman said he would order the part for the stove top. My warranty expired the end of March and they have not responded to multiple calls and multiple service requests. Getting a refund was denied flat out. My stovetop still does not work properly. It takes 25 minutes or more to boil a pot of water.

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