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Business Profile

Moving Assistance

Super Moving Bros. LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Super Moving ******** was contacted to move furniture locally in **************** area on 15 Oct 24. Reference number: ******. On 18 Nov 24, due to gross negligence and lack of care, multiple pieces of furniture sustained damage. Additionally, there was severe damage to the flooring of house (pictures attached). Upon contacting the manager of the company, the costumer was insulted and accused of "milking the company" by asking for a partial refund. Manager told the costumer that he didn't believe that anything was damaged and said he would come out and inspect the damage. It's been 10 days with no visit from manager or resolution. If business does not fix the damage or provide compensation for the damages then next it will be resolved in the small claims court.

    Business Response

    Date: 12/28/2024

    This client did bring up damages that occurred to the flooring of the house. When we informed him that we do not compensate for floor or wall damage (as agreed upon our agreement) he then brought up damages that happened to furniture. This damaged furniture did not happen due to our team or had anything to do with us and was not even brought up until after he was informed that there would be no compensation for his flooring. The owner, **** ******, did try to work out a reasonable resolution by helping with some kind of flooring repair but the client said he would only accept a full refund for the services he received. **** then told the client that was not a reasonable solution, so then he brought up damaged furniture. When we told him that it was not caused by us, the owner did tell him he would come by to inspect the damaged items since there have been clients in the past that try to do this to get money back. By law, we have up to 120 days to reach a resolution. This client waited only 10 days before taking further action, hurting our business. Because of the decision to take further action before our 120 days, we did not contact him any further to reach a resolution. This client has hurt our company with false accusations and has cost our company money, so he will not be receiving any kind of refund.

     

    As we told him, refer to the agreement signed by him stating that we do not come with floor or wall protection and any protection is the responsibility of the client.

    Customer Answer

    Date: 01/02/2025

     
    Complaint: 22616471

    The owner offered $50 in compensation for damaged flooring. The damage caused is in excess of hundreds of dollars. The property owner never claimed that he wanted a full refund and $50 is not enough to even get an estimate for the repair. If a compromise cannot be reached in 90 days, the property owner will seek compensation through small claims court. Additionally, the property owner ***************************** member) will contact Air Force, ***********, and Army JAG to spread awareness of the business malpractice. 

    Sincerely,

    ***** ***

    Customer Answer

    Date: 01/02/2025

    [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

    Regards,

    ***** ***

    Business Response

    Date: 01/09/2025

    [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the consumer in reference to complaint ID .********, and find that Mediation is necessary.

    Thank you.

Super Moving Bros. LLC is BBB Accredited.

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