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Business Profile

Moving Companies

Bailey's Moving & Storage
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Baileys moving and storage extorted us for money to cover damages and replacement costs in the event their employees damaged our property. Baileys staff did in fact damage our property and the damage incurred exceeded the amount they charged for services. They are now refusing to replace the $4000 dresser they broke. They need to be investigated.

    Business Response

    Date: 02/20/2025

    We sincerely apologize for the distress and inconvenience you've experienced regarding the damage to your dresser during your recent move with ******** Moving and Storage. We understand how important your belongings are to you, and we take full responsibility for addressing any issues that arise during our service.
    Upon reviewing your account, we confirm that you selected our Full Value Protection plan with a $0 deductible. This plan ensures that, in the event of loss or damage, we are liable for the repair of the item, replacement with a similar item, or a cash settlement for the item's current market value.

    In this instance, we engaged a professional repair service to assess the damage to your dresser. The assessment determined that the dresser could be restored to its original condition for a cost of $1,350.00. Consequently, we issued a check to you for this amount, adhering to the terms outlined in our Full Value Protection plan.

    We understand that you believe the dresser's value exceeds the repair cost and were seeking a replacement valued at $4,000. Our policy, in line with federal regulations, allows for repair when an item can be restored to its original state. Replacement or full reimbursement is typically reserved for items that are beyond repair. For more information on these terms, you may see your original move contract, or view our learning article on the subject of claims: *********************************************************************************************************

    We value your satisfaction and are committed to ensuring a fair resolution. We invite you to discuss this matter further with our claims department, who sent you the check, provide further information. 

Bailey's Moving & Storage is BBB Accredited.

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