Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Fatboy Slims for a move to be completed on 09/15/2023. (Originally was 9/14 but we rescheduled to 09/15/2023). We contacted them for a quote to move:-2-3 Big-Screen **'s -a Washer/Dryer set -A Bowflex Treadmill -Gym equipment -A King ************** -and a desk They confirmed that they can do all of it from unmounting and mounting **'s, disassembling and re-assembling workout equipment, washer dryers, etc. We moved forward with them because that is all we needed done. They did not use ** boxes or ask us to provide boxes or say they couldn't move without boxes. -The most expensive ** is broken (We paid just under $1800 for it recently), line down the middle. I notified them within 10 minutes of them leaving when I turned it on. The owner blamed us for not having a ** box. -The workout equipment- they delivered but didn't re-assemble (which is fine we didn't require them to) but they forgot the screws and pieces. One set was in their toolbox, one set was left at our old house. Thankfully we recovered both after contacting them, but very sloppy. -The treadmill is now broken, it short circuits even though its clearly logged as working every day prior to the move. He says its impossible they broke it even after I sent a photo and video of it short circuiting, and the power being smashed in (which lines up with slamming it down too hard). I also have a broken drawer, scratches on our stairwell and floor in a brand new house, and deep scratches on old house door. He was aggressive in his communication with me to take down the review before issue was resolved (I told him I would happily take the review down with a resolution but not until then). He did offer to get a quote for the ** fix, but once we reported the treadmill and other damage he changed his tone and told us to go the insurance route which again results in less than $100 for over $4,000 of damage due to their neglect and poor business practices, plus the $1,113.84 we spent on moving.