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Business Profile

Nail Salon

Anthony Vince Nail Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ******* *****me to their corporate office, which I can only contact through their website. I filled out the contact form and have yet to hear back from them. My goal is to get a full refund for the service. I've attached photos of the breaks that happened from manicure two.

    Business Response

    Date: 07/10/2025

    Hello *******, 

    We understand your frustration and apologize for any inconvenience. All sales are final and we cannot issue a refund for services provided. This is stated online, as well as in our salon along as shown on the receipt of which you had signed. Our salon offers a 7 day grace period from the initial service date in which we offered you a complete re-do after the issue with the first service. We can no longer assist you with this matter as it's outside the grace period date nor assist in your request as it goes against our company policy. We hope you understand. 

    Kind Regards, 

    AV Management.

     

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21645444

    I am rejecting this response because:

    They have address their pricing but have not accounted for the poor quality of the service and the distress and injury they have caused. They over charged me regardless because the quality was not there and I did not get what I asked for. And yes I did refuse to return and get my nails done there to fix it because why would I go back a second time? For an equally disappointing nail service? No that does not make any sense whatsoever.  


    Sincerely,

    ***************************

    Business Response

    Date: 05/07/2024

    Hi *****, 


    Thank you for reaching out. We reached out to you via email on 4/29/24 regarding your case.

     

    We charge accordingly to the service requested. Fills start out at $50+, almond shape is $8, you had an additional 2 fingers that required fixing which we charged $16 for, and your design was $30. All of which are not included in the fill process and therefore we do charge accordingly. Our salon manager was aware that you were not pleased with your set and has offered to either repair or redo the same design by another technicians in which you DECLINED our offer and insisted on contacting us for a refund. Unfortunately since a service was rendered, we are unable to issue any refunds as all sales are final. He has offered you a 7 day grace ****** to come in for a fix, in which you did not.  Any fixes outside this grace ******, would require payment for services no longer complimentary.

Anthony Vince Nail Spa is NOT a BBB Accredited Business.

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