Reviews

Review Details

• Review fromChristian G

  Date: 08/15/2024

  1 star
  They lied about refund checks for 6 months after my truck was totaled witch gap wouldn't pay until the refunds were issued I called spoke with mangers one who told me don't call me a liar I'm not lieing there is no refunds turns out that was a lie and I have the copies of the check to prove it from August 2023- January 2024 you lied I only got it paid because ent and us warranty company made you after months of lies they have successfully screwed my credit up because of there incompetence and have kept me from getting anouther auto loan because this one is still August 2024 on my credit these people should all be fired or sued for there out right lies and manipulation

• Review fromColleen R

  Date: 04/20/2023

  1 star
  I was lied to in reference to an overpriced and unhonored warranty for tires. *** spent more on tires in the past 6 months than I have for most cars Ive purchased. The service advisor was incompetent and a lying thief. I love my Mazda and I am so sad Ill have to go elsewhere to purchase my next vehicle due to terrible maintenance options for my car.

• Review fromJeannie T.

  Date: 12/29/2022

  1 star
  I was lied to. I know buyer beware, but I was totally lied to! I have bought cars at *** Penkhus before and was happy, I was respected and I went back. I felt like this is the place that I would always go back to for my vehicle needs. I bought a brand new Mazda CX-30 November 5, 2021. The car had a few quirks, but I absolutely loved it. It had an issue where it totally ran out of oil, had to have some valve seals replaced and I felt like this was not ok since it was a new car with less than ****** miles. I had a few other things with sensors, etc go wrong over the year so it had been in ****************. I told them that I felt like I needed to be made "whole" and get a fair trade value, more than it books for so that I could get another Mazda, without the quirks. I was at work, they told me to come in right then because interest rates would go in the next day. I did so they could look at the value of my car. I stayed an hour and a half and they did the appraisal of my car and told me that I could do another Mazda CX-30 but not a Mazda CX-5 which I also liked. I was Ok with that. They also said that I could not get the model with the Turbo, which my current car had, but I agreed to that, because maybe it would save on a ticket or 2. I was told I would get a 2023 and have ************ and Bose speakers. I had to go back to work, I did get to choose between black, blue, red or gold and I chose gold. I did not get off work until 6:45 PM. The dealership closes at 7 but they stayed until I could get there to sign. I went in to sign, trusting that I had been told the truth and that **** my salesman and **** the finance man were honest. I never test drove the car. I went home, less than 1 mile. The next morning at 5:30 am I was going to work and noticed that I had no ************ or Bose speakers, I reached out immediately. I was given no option, other than, I signed it was mine. I WAS LIED TO.... DO NOT TRUST *** PENKHUS!!

• Review fromDonald S

  Date: 09/12/2022

  1 star
  Awful ***************** Talk to any one other than "Service Consultant" ***************************, go seek a manager immediately for any service issues; will attempt to push you out the door. Rude and unprofessional! My wife just bought a brand new 2023 Mazda CX50 from the Motor City Dealership one week ago. When driving at higher speeds we noticed a lot of noise coming from the sun/moon roof. We called and scheduled an appointment at the "NORTH" dealership believing it was a possibly a seal issue. Received a phone call from Consultant *************************** with him "believing" that it came from the roof racks installed on top. When asking him if they took them off and test drove it to make sure and confirm that this was the issue; he stated; "No we haven't taken it out again because we believe that is the issue, and we will charge you to remove the racks". When questioning him how he can be so sure without removing the racks and driving the vehicle again. He snapped and said "I guarantee this is the issue" and handed us the paperwork for the vehicle. ***************** and this dealership do not care about the customers, the costumer's concerns or their vehicles and are more concerned with numbers and how many vehicles they can push through service. Awful first impression, we will not be back or deal with ******************.