Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2024 GMC 2500 AT4 on 11/30/23. The business manager was out the night I purchased the truck, and therefore worked with the Sales Manager to complete the purchase. I paid using a certified check. At closing, the final amount was less than the certified check I brought in. He said not to worry, and I would get the refund sent back to me. I have contacted him multiple times and continue getting the same response that it is coming--but it has not yet and it has been 2 full months. I would like my refund of the overpayment.

  

  Business Response

  Date: 02/27/2024

  The customer has been reimbursed the money owed. Customer satisfied with outcome. 

  Customer Answer

  Date: 02/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 11, 2020 22 we purchased a 2020 *************** Silverado, K **** LT ****** from *** Ferguson Buick. On October 20, 2022, our vehicle was brought into a mechanic shop due to a strut or a shock issue. We gave the mechanic MBPI Premier, vehicle service, contract, phone number, and they contacted and MBPI to check to see what parts were recovered, they called us back and told us that MBPI told them that no parts of the lift are covered. When we purchase this vehicle along with this premier vehicle service contract on June 11, **** 2022. We were informed that with that box checked for the lift kit and lower vehicle option that all components of the lifted vehicle would be covered, the dealership, sales person by the name of **** also proceeded to tell us that, the best thing to do is to buy a truck that comes with a lift kit from a dealership because it allows you to get an extra warranty that covers the lift on the vehicle. This morning, October 21, 2020 22 I called and MBPI just to see why none of the lift parts were covered because we were told that they were covered, the gentleman with MBPI told us that box has to be checked in order for the vehicle to even have an extra warranty. He stated that no vehicles with a lift have any warranty coverage. I went on to tell him that when we bought the vehicle that was one of the biggest things was that the lift was covered and thats why they told us thats why the box was checked. He said he was going to contact *** Fergusons agent, and have them review this, because that is not true. They sold us a premier vehicle service contract that is unusable to cover any of the lifted parts on our truck. We paid $4810.00 for a premiere vehicle warranty. Without the lift covered the warranty should only be $2900, if that!

  

  Business Response

  Date: 10/28/2022

  On 10/27/2002 ************************* our Service Manager reached out to the customer to discuss concerns. ****** asked if they would come into the dealership to have a face to face conversation to come up with a resolution for them. While her ****** offered to take a look at the vehicle and address concerns if the customer would return to the dealership.  The customer is undecided on what they want to do.  The customer wanted to take some time to think about it. ****** will call the customer back on Monday October 31st. We look forward to talking to the customer on Monday and being able to resolve the complaint.