We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Mike Maroone Volkswagen
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am seeking guidance on how to file a complaint with the Better Business Bureau regarding an ongoing issue I have experienced for nearly 2 years with a service package purchased from Mike Maroone Volkswagen. The service was intended to cover interior upholstery cleaning, for which I was charged an additional $2,000$3,000 as part of my car payment. However, despite repeated attempts to utilize this service, I have continuously encountered obstacles and excuses.When purchasing my vehicle, I was assured that any existing water stains on the upholstery would be addressed through a third-party vendor, SONSIO, as part of the package. However, each time I attempt to schedule a cleaning, I am told that it cannot be completed. I have reached out to SONSIO multiple times, where I have primarily communicated with a representative named **** ******** who claims he is attempting to coordinate the cleaning with another vendor. Yet, each time, the vendor withdraws, leaving me without a resolution.Additionally, I have visited Mike Maroone Volkswagen several times to file complaints, hoping for assistance. I have communicated with **** ******, who has been involved in email correspondence with Mr. ******** demonstrating our ongoing efforts to receive service. Despite their assurances, no action has been taken. When I recently visited the dealership again, rather than addressing my concerns or offering a solution, a manager suggested purchasing a new ********** this point, I would like to know how I can officially file a complaint to seek either a refund or the fulfillment of the upholstery cleaning service as originally promised. Please advise me on the appropriate steps to take im getting this issue resolved.**** ******* ****************************************** Operations *** ***************** ************ Fax: ************ ************** Thank you. Sincerely, ****** ******* ************** ***********************

    Business Response

    Date: 06/07/2025

    Spoke to Mr. ******* and we are working together to resolve the issue. 

    Customer Answer

    Date: 06/12/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:09/13/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The car dealership agreed to purchase my car for 14grand, which included paying off the remaining 7grand at the credit union, then the remaining 7 grand to me. They advised it would take 10days after I dropped off my keys for them to have the check for 7k in my hands, but it's been a week past that and they haven't reached out at all. I've called them multiple times to try and get traction, but nothing has happened from their end up to this point. They've said they would reach me back multiple times at this point, but I have heard nothing. They have had my old car for weeks at this point and I have no recourse.

    Business Response

    Date: 09/13/2022

    Customer received his check for his vehicle yesterday. This issue is resolved. ..

Mike Maroone Volkswagen is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.