Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Faricy Boys for an inspection of my vehicle over concerns of an oil leak and suspension issues, I met with **** the service advisor. I paid $300 for which I ask for and was expecting to be a full inspection and the payment would be applied towards any repairs. I have gone to multiple Chrysler locations to have this done and I was provided an inspection report (example attached). In this case I received results on the oil leak but not the suspension. I ask if anything was found with the suspension and **** told me no. However, driving clearly sounds like something is broken. I have safety concerns which makes me believe they did not perform a thorough inspection. I scheduled appointment for May 14th, 2025 and have been calling prior to get an idea on how long the repair would take. **** told generally when a ******** has an appointment, the tech is assigned to and prioritizes the vehicle. Based on that information I did not feel the need to drop the vehicle off early before the scheduled date. I arrived at 7am, I was the 2nd ******** to walk through the door. I met with **** again and asked for the suspension to be inspected again. He replied with unary attitude and said if you want all that done it wont be done today. I replied forget it then just fix the issue because I need it back as soon as possible. **** checked me in and advise me to wait for the shuttle leaving in 40 minutes for a ride home. As I was waiting, I over ***** **** tell another adviser next to him that I tried adding a bunch of stuff in a irritated tone. I looked over and we made eye contact. As I waited, right before the shuttle would leave **** tells me he cant work on my vehicle. The tech didnt show up and he would follow up with me this afternoon. He offered valet service for the inconvenience. I took off work and wasted my time to be refused as a ******** while other people who arrived after me boarded the shuttle. I did not receive a follow up, a repair, or inspection.

  Business Response

  Date: 05/27/2025

  Dear BBB,
  Thank you for giving us the opportunity to respond to ****** ******* concerns. We value all customer feedback and are genuinely sorry to hear this individual left dissatisfied with their recent service experience.
  

  Regarding the events of May 14, 2025, the customer had a scheduled appointment for additional diagnostic work on their vehicle.Unfortunately, due to a combination of overbooking and the unexpected absence of one of our key technicians (****), we were unable to assign their vehicle to a technician that day. While this is not a typical occurrence for our service department, it did result in delays and understandably caused frustration for the customer, especially since they had arranged time off work to be present.
  It appears that due to the scheduling oversight, their appointment was not properly slotted into the days active workflow, and we did not communicate this clearly at the time of check-in. This is a breakdown in process and communication on our part, and for that we sincerely apologize.
  

  We also regret the report that a promised follow-up call never came. Our advisors are expected to provide updates for all incomplete appointments, and were actively reviewing this situation internally to make sure nothing like this happens again.
  To help make things right, we would like to offer the customer a full refund of the $255.19 spent on this issue.
  

  We appreciate the opportunity to clarify the situation and to improve from it. Our Service Manager, ***** ****, is available directly at ************ or ******************************** and will personally ensure a more positive experience moving forward.
  

  Sincerely,
  
  **** *****
  General Manager