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Business Profile

Oil Changes

Take 5 Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/11/2025, ****** ****** visited Take 5 Oil Change at ***************************************, for an oil change and was recommended to also have a coolant flush. He paid $294.49 for both services and a windshield wiper replacement. Shortly after refueling at a nearby gas station, the check engine light came on, and during a 20-mile trip to pick up kids, the car displayed abnormal RPMs and struggled to accelerate properly. Returning to Take 5, manager ***** ****** discovered the air filter wasnt seated correctly and ran a diagnostic that revealed transmission issues. ****** recommended ********** for further diagnostics, but due to scheduling constraints, ****** ****** had to return home without resolution.On 3/12/2025, **** ****** took the car to **********, where diagnostics revealed transmission issues and the car stuck in limp mode (1st gear). Big O recommended towing the vehicle to ******************** ******************* discovered coolant leaking into the transmissions electrical components, causing severe damage. Estimated repair costs totaled $***** for transmission replacement. On 3/13/2025, the Edbergs sent Take 5 the repair quote.Between 3/14 and 3/18/2025, the Edbergs repeatedly sought updates from Take 5, speaking to ***** ****** and receiving acknowledgment of the issue from ******* ***** but no resolution. Due to lack of communication, the ******* sent a list of demands, including contact from the franchise owner, insurance company and a plan of action. They feel it is fair to request Take 5 cover the repair costs (*****), rental fees ($350), and reimbursement of the original $294.49. They note similar issues with vehicles at this Take 5 location, which opened recently.

    Business Response

    Date: 03/24/2025

    Good afternoon, 

    I apologize for the inconvenience you experienced after the service at Take 5 and the delayed response to your complaint. The shop that you visited at ********************************************************* is a Franchise location meaning it is privately owned and operated.This shop will handle all service failures themselves. I have asked the BBB team to send this complaint to the proper team so they can further assist you. 

    Thank you, 

Take 5 Oil Change is NOT a BBB Accredited Business.

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