Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/25/24, I brought my car to Peak *** for diagnostic and service, and to have parts I ordered on 7/10/24 installed. I had to bring the car back a second time because they performed a completely unrelated service; one that was never requested, because it was completed in May. The bill I was presented did not even address the concerns I brought it in for, nor did it indicate installation of my parts. I learned the intake service writer and the mechanic who initially serviced my car had been fired when I went to retrieve my car two weeks later. I needed to bring my car to a different mechanic to get the service I needed. I don't know if the parts I purchased were ever installed. I doubt they were because the turbo charger went bad and caused my engine to start tearing itself apart; one of the parts I purchased to be installed was intercooler pipe for my turbocharger.The dealership has ignored my repeated attempts to contact service manager or general manager.The service performed, not requested, cost me $504.77, and the parts I purchased cost me $420.89

  

  Business Response

  Date: 06/24/2025

  After speaking with the General Manager, the customer has agreed upon ****** as a good will gesture.  We apologize for any inconveniences this may have caused you.  

  Customer Answer

  Date: 06/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/29/2024 scheduled appt with Kia ******* Colorado Springs, to repair my 2018 Kia **** 10/02/24 received a quote for $1,107.15 with a completion date of 10/07/24. After numerous attempts to reach *******, Kia ***** by phone and text between 10/07/24 -10/12/24. Finally on Saturday, 10/12/24 I was transferred to *****, ******* Manager, who advised me that on Thursday, 10/10/24 the Engine Light on my 2018 Kia *** indicated I needed a Valve Job and and additional $2026.02 would be added bringing the total cost to $3,136.17. *****, acknowledge and apologized over and over again for ********* error, claiming it's STANDARD PROCEDURE that when a fuel injector is replaced to check the valves. ***** rudely refused to answer the following questions: 1. What happened after the 10/07/24 completion date for the Engine Light to come back on? 2. Why was my Vehicle being worked on Thursday, 10/10/24 if I was quoted completion date 10/07/24? 3. Why am I being held responsible for the additional repairs and charge of $2,029.02, if my Vehicle was in Kia *******, Colorado Springs? ***** acknowledged and apologized over and over again for ********* incompetence, clearly an admission of guilt, justifying Kia *******, C.S. responsible for any/all additional repairs and charges. Instead I was given 2 options: 1. pay $1,1017.15 without any guarantees Vehicle to be drivable OR 2. help with Cover up, approve additional repairs and pay *************** amount of $3,3136.15. As for *******, well he will be getting a talking too. Also I have been instructed I am to talk to *****, ******* Manager only. *****, ******* and the Senior Tech are covering what happened between 10/07/24 - 10/10/24 causing the new fuel injector to burn the valve.

  

  Business Response

  Date: 10/15/2024

  On 10/12/24 I explained the initial
  diagnosis showed that number 3 injector had failed and needed replacement. After the replacement of the injector the technician
  found that there was still a rough running condition and check engine light
  returned. It showed misfires on cylinder number 3. The technician rechecked the new injector installation and it checked out good.
  The technician took it upon himself to run additional diagnosis at no charge.
  He found that there was a burnt valve inside the cylinder head number 3. The cause of the burnt valve was due to the injector failure. This is
  something that cannot be foreseen during the initial diagnosis.The
  technician used a borescope to go inside the cylinder head to determine that the
  valve was burnt. The cause of the burnt valve was due to the vehicle being
  driven with the failed injector.
  As for the lack of communication during the initial repairs, I am
  unable to verify that since the advisor is no longer with the company. I did
  apologize to Cathleen for any communication issues that had taken place. There was no
  admission of guilt just a simple apology for lack of
  communication. The damage to the vehicle was not on our behalf. It was due to
  driving the vehicle with a bad injector. I stated to Cathleen that if she did
  not want the valve repairs done that she had that choice. However, the injector
  replacement would need to be paid for as that was the initial repair that was
  authorized. There is no cover up (Bait & Switch) going on. There is no way we could have caused
  these damages to the vehicle and could not have foreseen the valve issue
  without replacing the causal part. The new fuel injector did not cause the
  valve to burn.
  The initial approved quote was
  $1107.15. The additional valve work is $3136.15. The total
  cost for both repairs would be $4243.30. I am sure we can try to
  assist with expenses considering there would be time overlap
  between the two jobs. 
  
  
  

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to this dealership to get a simple sensor replaced, when I came in to grab some of my stuff from the car well I waited on the part I saw my car parked nose into the curb which was leading to the bumper getting deformed. The also swung a lift arm into the side skirt damaging that as well. Not to mention the damage to my wrap on the top of the bumper. I tried having them resolve the issue but have countless emails and me even showing them the geo located pictures showing them the damage occurring on their property they are still saying they did nothing wrong and my car had that damage before I dropped it off but THEY can't prove anything they say.

  

  Business Response

  Date: 09/10/2024

  The vehicle was towed into our dealership.  For the repair done which was a knock sensor it is not required to be put on a lift so it was not put on a lift therefore the damage on the side was not caused by or at our dealership.  No pictures have been provided that prove that we did the damage and we questioned if the tow company did the damage or existed beforehand.  Mr. ****** in his email admitted that the front bumper already had damage. Mr. ****** requested in an email after going back and forth about damage responsibility that he just wanted a bumper so he could get his vehicle wrapped.  We offered the bumper per his request and he then asked if it would be painted and we stated no because he only requested the bumper so he could wrap his car.  Since we wouldn't paint the bumper, he didn't accept the resolution.  Attached you will find the email communication between us and Mr. ***************** offer remains the same, the front bumper (unpainted) so he can wrap his car. 

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22261804
  
  I am rejecting this response because:
  It makes no sense to me they feel they have any ground to try and blame the toy company. I take care of my car. I watched it get loaded and unloaded from the flat bed.

  I did mention that thier was existing damaged but that has nothing to do with what they did. I just feel like this is the big corporation not wanting to just own their mistake. I only attached 1 photo because that's all this program let's me do. But if some wants to call and talk to me I'm open 24hours a day to answer my phone and answer any questions. 

  As for the "lift damage" that's just what I assume caused that damage I don't know what they did exactly but again I have pictures of my car on the tow truck with no damage. I come to grab stuff out of my car because it will take a little over a week to get that sensor in. I saw this damage with my own eyes, my bumper was being deformed because this company doesn't care about it customers. I will do whatever I need to do to prove to you that this was all peak kias fault... this has bin over a month of fighting with them and I feel like I'm going insane over it.

  Sincerely,
  
  *** ******

  

  Business Response

  Date: 09/13/2024

  There is no proof that the damage was not caused by the tow company and the customer admitted in the email there was previous damage on the bumper.  Our good faith offer remains the same.

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22261804
  
  I am rejecting this response because: this tow company was the most cautious tow company I've ever seen. I watched him load AND unload my car and there was never and damage done. I SAW my bumper being damage with my own eyes as it was parked against the curb in their parking lot (so I took a geo located picture). Yes I did say "I just want to wrap my car give me a bumper" it was implied it would be a paint matched bumped because you can not wrap un painted body parts on cars. You will never get proper adhesion. I figured with them being a auto shop they would understand that. 
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible! Absolute rip off merchants! Sold me a **** explorer for almost 26k with their power train warranty! Car engine blew up after 5 days!! They eventually replaced the engine which took weeks of excuses and being given the run around and Ive had nothing but issues ever since. Electrical ghosts (which is what the **** dealer called it because it all worked when tested), Battery randomly not connecting and leaving me stranded on multiple occasions for no reason, speedometer dropping to zero and car chocking at 70 on the highway again and again and so much more. Not to mention the last oil change they kept me waiting two hours and when I said I had to go to pick up my child they said it was ready but apparently forgot to put any oil back in it so I had to stop at the nearest garage and buy some so my car didnt seize!!I tried to return it because the ** PERSONALLY PROMISED ME IF I KEPT HAVING ISSUES AFTER THE REPLACEMENT HE WOULD TRADE IT OUT - BUT WHEN I WENT BACK HE HAD CONVENIENTLY LEFT AND NO LONGER WORKED THERE!! Of course, no one would do a thing about it!******** promised she would look after me, shes the service manager, so I go back and talk to her TODAY and ask them to keep their word on a swap out and she sympathized with me still having all these issues. She introduced me to the sales ** who offered me a pathetic 10k -so a reduction of 16k in 18 months!! I then went back to ******** and said since they are going to rip me off on a trade can she at least fix it under the power train warranty they sold me! She promptly told me to take it to **** because they dont have the tools to fix ****s!They sold me a lemon and endlessly lied to put it right and wont! This is why people dont trust dealerships anymore and they should have to be held accountable!

  

  Business Response

  Date: 08/24/2023

  We cannot do an exchange because the vehicle was purchased two years ago (10/2/2021) and used car pricing was drastically different then plus the vehicle has depreciated.  We did replace the engine with a brand new engine at no cost.  The last date of service was an oil change on 9/26/2022 and we haven't heard anything since.  

  You did purchase an extended service contract on the vehicle.  You can bring the vehicle to us and we bring it to **** for diagnostics or you can bring it directly to **** and we work with them if they have questions.