We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Fan Shop HQ

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Fan Shop HQ's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fan Shop HQ has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Fan Shop HQ

      1225 Paonia St Colorado Springs, CO 80915-2821

    • Fan Shop HQ

      5891 Poudre Way Colorado Springs, CO 80923-5401

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased more than ten Invicta watches in the past year on line from Shop HQ, the product is very good, as advertised online and at time of purchase of 6 value pays at interest free payments, upon reviewing billing from ************** (credit card co) Im being billed $1,011.00 charges on my account from ************** (financing credit card bank for Shop HQ). On 10/20/22 I called card services line ************ and requested status of my card (synchrony bank) upon my conversation with the representative I was told the card and merchant are not the same, and the outstanding balance represents the charges made on the card, I was also told by the representative from ************** I am being charged an annual interest rate of 29% on the monthly balance every month, I spoke to Shop HQ customer care ************ the representative stated I have satisfied all the value pays purchases-0 balance. Very deceiving, I have been charged interest rates of 29% every month from the very first purchase I made in the past,

      Business Response

      Date: 10/25/2022

      Hi,

       

      We don't sell Invicta watches. It sounds like this is for Shop HQ and not Fan Shop HQ?

       

      Good luck with your issue!

    Fan Shop HQ is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.