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Business Profile

Optometrist

Impressive Eyes Optical LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/26/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/29/2023, I paid $466 for a pair of prescription Oakley sunglasses. I was supposed to receive them in two weeks. After one week I was notified ****** was having difficulties making the lenses and that they were expediting them. After another week I was told the same thing. I asked Impressive Eyes to cancel the order if they can't fill the prescription. But at this time (7/26/23), I still don't have my glasses. They have no customer service at all. I should have been refunded by now. In my review I admitted I was kinda to blame too. I have good instincts but don't follow them. When I first walked in I was ignored. Then a man came in after me and he was immediately greeted with "hello, we'll be right with you" as I stood there in front of that man. Yes, I should have just had my exam and left. ****** learned. But I need to be refunded. Thank you.

    Business Response

    Date: 09/05/2023

    Good afternoon,  ***** is a wonderful lady whose glasses we should have estimated much longer to deliver than we originally told her,  We have spoken many times to her to update and mutually decided to cancel the order.   We wish her the best,  ****

    Customer Answer

    Date: 09/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Impressive Eyes Optical LLC is BBB Accredited.

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