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Business Profile

Plastic Foam

Silicone Intakes Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plastic Foam.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/08/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    trying to return a purchase they do not reply I have sent 3 emails so far and called with no response from silicone intakes At this point I just want to return my purchase for a refund..

    Business Response

    Date: 03/08/2023

    After receiving the customer's first contact attempt by email on Friday, 03/03/2023, 1:45:02 PM, we replied within two hours with a link to our return policy on Friday, 03/03/2023, 3:26:42 PM. The customer proceeded to send additional emails on 03/06/2023, 1:28:01 PM which we replied to on Monday, 03/06/2023, 2:02:09 PM - again within two hours, and Wednesday, 03/08/2023, 8:00:01 AM.

    Obviously the customer's spam/junk email filter is not delivering our emails to him properly.

    We do not have any record that the customer left any voicemail.

    That being said, whereas our return policy is located right on our website anyways and it has only been three business days since their first email, I don't feel a BBB complaint is warranted.

    Customer Answer

    Date: 03/08/2023

     
    Complaint: 19556429

    I am rejecting this response because:  I did leave a voice mail on there machine after I was getting know were with emails. And they did not email me till I Made a complaint with BBB.   I checked my spam file and junk file. Its all BS!  But whatever I will just take the loss on the parts.. And will never order from them again.

    Sincerely,

    ***********************

    Business Response

    Date: 03/09/2023

    As far as I can tell based on the details of the complaint the customer is not asking for any specific action aside from our return policy which I have now provided three times.

    I sent the customer a copy of the original email we sent within two hours of receiving his email asking for the return policy.

    I don't know why this person now thinks he needs to "take a loss" on anything - he ordered the parts in the first place and we shipped them promptly, now he doesn't want them anymore so I provided our competitive return policy. I'm at a loss.

Silicone Intakes Inc is NOT a BBB Accredited Business.

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