Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19413424
  
  I am rejecting this response because:

  It is not true. I said I received or was getting the estimate for the repair but was told the $150 was all they were offering, which was some pricing they assumed from ********** flooring, which mine was not. I was told by the manager that they did not need to take full responsibility since the scraping of the floors could have been prevented if the initial installers put on padding. Whoever is working in your home should take into account when moving furniture or ovens, etc, that care should be taken. Taking ownership of an error would be the respectable thing to do. I did not ask for other estimates for any service nor need to accept them. That point is irrelevant. 

  I have had the flooring replaced on my own dime. If I can send the receipt and the ******** are covered for the labor cost, that would be fair. I do not wish to play phone tag with the company. Wirenut can provide an email address for me to send the receipt for the work done and return a check to me for the ******** installed. I agree that would be fair and much appreciated. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 02/17/2023

  Good afternoon, You originally agreed to a refund of $150 for the floor damage that was done. During that same conversation on 1/4/2023 we asked you to provide us with an estimate for the cost of those ******** to be replaced with labor cost. We never received that estimate. If you provide us with that estimate, we can work on getting a refund together for the labor cost of replacing those ******** of flooring. The technician came out and did a diagnostic and a minor repair, he provided you with estimates for repairs and those repair estimates were declined. 

  

  Business Response

  Date: 02/23/2023

  There seems to be some miscommunication about what was offered originally, the initial refund offer was intended to swiftly provide resolve to the issue at hand. I understand that you feel that is not enough to cover the cost of the ******** labor in order to repair these, we are more than willing to take a look at an estimate you provide and take care of any damage that we caused as we have offered previously. Do you have an estimate that you can provide?

  Customer Answer

  Date: 02/24/2023

   
  Complaint: 19413424
  
  I am rejecting this response because:

  There was no miscommunication.  Since it is not written in an email, it can be refuted, but when this matter was discussed I was offered $150 for the planks, which I accepted, but was told that the price of labor & installation did not need to be covered by Wirenut.  The manager I spoke to made a ridiculous excuse stating that she had her wood floors redone over the summer and the installers put some type of padding on the bottoms of appliances etc. so when they were moved they would not cause damage, therefore it was not completely the fault of Wirenut for the scraped flooring. I accepted the $150 as I felt it was better than nothing and I had no other recourse or someone else to speak to about the situation.  Fortunately, the BBB is a great intermediary. 

  I would appreciate the bill to be reviewed and the installation cost reimbursed.  The flooring repair was 5 total, 2 of which are not the responsibility of Wirenut as they were damaged by water in the bathroom.  Only 3 were replaced because of the scrapes left on those particular planks.  The labor total for those to be removed and new ones installed is $165
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 02/27/2023

  Thank you for submitting the Invoice. I will start the process of the refund of $165 and get this sent out to you. Please allow **** days to see it in the mail it will be sent via check. 

  Customer Answer

  Date: 02/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18375356
  
  I am rejecting this response because: I find the companys response to be inexcusable. Why has this project taken two months? If the company knew their master plumber was going to be out sick for X amount of time then why was I not notified about this? Why was I not notified of when his return could be? Two months is a good amount of time for someone to get over a sickness, depending on said sickness. I request a discount or a renegotiation on the total sale of this transaction due to the fact I find the company WireNut to overlook their customers and the customer service that did not come with my purchase from this company. I will also point out that I have not been able to use my washer because of the work that has been done to my basement. I have a job that requires me to wash my clothes frequently and often. This has been an extreme inconvenience to me. I was not able to use a relatives household for laundry and that required me to spend money at a laundromat because of the work not being finished at my household. I am not looking for an apology. I am looking for a solution from this company so they can fix this problem. 
  
  Sincerely,
  
  *************************t what they did. I received no call, so I called on Tuesday November 8th, 2022. The representative who handles setting up appointments for city inspections told me she received no form of inspection from the technicians who said I would receive said call. I am losing my patience with this company. My father has another company doing the same work to his house and they finished in four days WITH city inspections. I feel the company Wire nut has over extended themselves to their customers.

  

  Business Response

  Date: 11/11/2022

  Good afternoon. When a contract is signed with us we are required to make sure that the inspection happens and the permit gets closed out. Our master plumber has been out sick. We have the customer  scheduled for us to make corrections on November 16th and as soon as those corrections have been made we can then schedule the inspection with ****.

  

  Business Response

  Date: 11/17/2022

  We are built on a 10% profit margin however we want to make this right with our customer it is never our intention to have a job run this long and we try our very best to have communication through out it all with our customer. We can submit a refund to the customer for 5% of his paid work it would be a little over $350 it will be submitted and sent via check and he will receive it in **** business days.  

  Customer Answer

  Date: 11/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 12/29/2022

  This is my second claim towards the company WireNut. After my first claim I was sent a email from WireNut stating that theyd would negotiate my price down $350. After accepting the price change we then continued on with getting scheduling for WireNut to come to my house to finish the contracted job. Since then they have either continued to reschedule my appointments, or show up outside the allowed window. The last time they were scheduled to come, their time frame was between 8am and 10am. They called at 10:45am stating they were on their way and still did not show up until 1pm at which time I was no longer available that day. I was rescheduled for December 29th 2022 and they called December 28th 2022 stating they can no longer show up and they would need to reschedule yet again for January 16th. This was supposed to be a two month job and now itll be coming up on 4 months. At this point I would either like out of my contract with full reimbursement or a finished job with a full discount. I am absolutely fed up with a company who over extends themself and gives off the impression that their customers are NOT important. This needs to be taken care of ASAP. ******** had a cold front come through the days of Wednesday the 21st - Sunday the 25th. The pipes in my backyard are only covered with plywood and are completely exposed. There was no call, text, email or concern for my pipes from WireNut.

  Customer Answer

  Date: 01/06/2023

   
  Complaint: 18375356
  
  I am rejecting this response because: I want to know why this job has taken 4, going on 5 months now. Are there any jobs in the springs with that amount of time spent on them? If thats the case, something needs to be done about management. If thats not the case, WireNut needs to stick to the **************** area and not promise their customers in other cities a 2 week project. Absolutely unacceptable. Even if there is waiting between the city inspector and the way the job needs to be done is understandable. I dont get why Im not contacted first thing every Monday morning for updates since this started back in august. I noticed a pattern of being called in the middle or at the end of the week. The company WireNut is also closed on weekends and are not able to get ahold of. I cant wait for this headache to be over. 
  
  **********

  

  Business Response

  Date: 01/04/2023

  WireNut has completed work we are waiting on inspection to happen. We went out on 12/16 and we made multiple attempts to contact the owner to verify someone was home and available for our appointment and inspection we did explain to the customer how the inspections work we had to have the inspector and our WireNut Technician out on site for the inspection. on 12/16 we where not able to make contact with the customer therefore we had to cancel inspection. When the customer called in on 12/19 to reschedule the appointment and inspection he stated he missed the call due to working nights and he was asleep.   Inspections with the city we cannot control when they show up what time during the day. We have already refunded the customer for this job and we have him scheduled for final inspection on 1/16 Once the inspection is complete we will back fill and we will have fulfilled our part of the contract with the customer.

  

  Business Response

  Date: 01/17/2023

  Good afternoon Aja'Dae 

   

  I am not able to respond to the complaint through the BBB website, This is what i would like to respond with for Complaint #******** For *********;

   

   

  Due to staff shortage which is in most industries and inheriting unpermitted work that cost us more time and equipment, our work did take additional time to get completed. We strive to complete all jobs in a timely manner. Our work has been done for a while now, it is just a matter of getting the inspection complete and concrete poured. Inspection is scheduled for 1/16/2023 If the inspection passes on 1/16/2023 we can have concrete poured by the end of the week and it will be closed out. Due to your inconvenience, I would like to offer you an additional $150 on top of the $356 we already refunding for a total of $506 once the permit is closed out, I would issue you the refund for the additional $150. 

   

   

  Thank you for your time with this matter. 

   

   

   

  ****************;

   

  Customer Enrichment Specialist 

  WireNut Home Services

  Customer Answer

  Date: 01/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/10/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/12/2022

  We have scheduled with ******* the master plumber *********************** and ****** to go out on 10/15/2022 to complete the work necessary to pass inspection with ****** ******* Building Department. 

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 23 September 2023 I called WireNut ************ and requested a technician to evaluate my furnace. The technician came and performed the evaluation then told me that major components were failing and I needed to schedule the repairs. The repairs were estimated at $2800. This put me in a bit of a panic as I regularly maintain the furnace by a professional. I set a tentative appointment. Then if started feeling more sketchy. I called about an hour and a half later and cancelled the appointment. I also emailed on the 23rd to cancel the appointment. And Called again to cancel the appointment on the 23rd. The technician called and said I had to pay a cancellation fee. I did not sign any agreement or infer that Id commit to any additional services. I called another HVAC company (Allright) and requested an appointment for service and evaluation. Allright came on 27 September 2022 performed service cleaning and evaluation. They did not find anything wrong with the furnace. I believe WireNut pressured me and tried to make me commit to unnecessary parts and services. WireNut is now saying that I owe $556 fior a $149 service call and cancelling a service call. I have sent the $149 for the service call but do not believe I owe for anything else. I believe WireNut is using high pressure and fear tactics to take advantage of unsuspecting seniors and probably other consumers. Please help to get WireNut to back off on charges for cancelling an appointment.

  

  Business Response

  Date: 09/28/2022

  It is stated in the contract that if the customer cancels sold work we have to retain 15% for pulling permits and ordering parts and having to pay a restocking fee. Customer is never obligated to go with options technicians leave. Customer does owe $556.56 for the 15% retainer.  the $149 charge was for emergency same day service which is stated in the recorded booking call. I have attached a signed invoice from the customer with the contract for the 15% retainer as well. 

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked Wirenut to perform a duct cleaning at my home. On August 26, the day the service was scheduled, they called near the end of the service window and cancelled, saying that their tech was stuck at another job. We rescheduled for the following week. The next Friday, the same thing happened - they cancelled near the end of the service window and asked me to reschedule once again.I decided to cancel the service with Wirenut altogether and asked for my deposit back (I had paid half up front to secure their services). They told me they'd mail me a check the following Friday (September 9). It is now September 28 and I have not received my deposit back. I have called twice to follow up and Wirenut insists that they mailed the check on September 19, but I have not received it yet.This is deeply frustrating because they owe me $450 - a not insignificant amount of money, and I have no way of knowing if they are being honest or not.

  

  Business Response

  Date: 09/28/2022

  The check is in the mail it was mailed out on 9/19/2022 customer spoke with a dispatcher this morning 9/28/2022 and confirmed check being sent. 

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18013008
  
  I am rejecting this response because:
  The issue that I was lied to about the unit that was installed and the shoddy workmanship was never addressed. I only found out because a third party discovered these issues. Is this the average work ethic of Wirenut? Also, I have been dealing with this for 4 months. My whole summer has been wasted dealing with Wirenut! I should be compensated monetarily for the inconvenience if not the whole project. 
  
  *******************od, and we should have one, two or possibly a whole house fan installed for a price ranging from $1,469.70 - $6,33.50. it is now 07/23/2022 and our A/C still isn't working properly. My husband called *********************** for a second opinion. The technician, without touching anything, determined the source of the problem within 20 minutes. I have a report and photos of his inspection. ALSO, I HAD PAID FOR A 2-TON 2-STAGE UNIT, AN ELECTROSTATIC AIR PURIFIRER, A UV AIR PURIVIER AND A WiFi THERMOST AND NONE OF THIS WAS INSTALLED! AND THE ***** END VENTS WERE NOT BLOCKED! A 3-ton A/C was now installed. I filed a complaint against Wire Nut with ***********************************, and they also found what the technician from One Source found, basically, shoddy workmanship and the fact that I paid for a product I didn't get. It is 4 months to the day that I hired Wire Nut to install an A/C and WIRE NUT HAS FAILED EVERY SINGLE INSPECTION TO DATE! I WAS LIED TO AND ROBBED!

  

  Business Response

  Date: 09/15/2022

  We removed the purifier off if the invoice and the customer did not pay for that. We looked into the Wifi thermostat and it appears that was never removed from the invoice. On 9/15 we submitted the refund forms for $498 to the customer for the thermostat and the customer should receive the check in the mail in about **** business days. On the **** side we have completed everything, on the electrical side we are scheduled for 9/22 to go and move the disconnect for the A/C unit in order to pass inspection for the Electrical portion of the permit. WireNut has complied with **** and we are fulfilling our contract with the customer by making sure we pass inspection and close out the permit. 

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/9/2022 I contacted Wirenut to see when someone could come out and look at our issue. Shad showed up the same day and stated we needed a new breaker box a ground wire and 4 circuits replaced to get out power back. He stated it would cost us ****** dollars and offered us to finance it, stated the work would take 3 days and we would have our power back. On 8/15/2022 **** and his helper showed up installed a new breaker box and left to return the next day. 8/16/2022 they returned took apart light fixtures, outlets to diagnosis the problem. They could not find the problem, but did somehow get power back to the basement and 2 outlets in the living room. They stated the attic was closed off and they would return the next day to get in it and reseal what they needed to. The following day on 8/17/22 when they would was supposed to be finish they showed up around 10 AM went in the attic, about 11:30 AM they went and sat in the work van and then knocked on the door at about 1:00 PM to let me know they could not find the problem and the original guy Shad would need to come out and requote us as he did not diagnosis it correctly after an agreement had already been signed. New quote was given. We had a new electrician come out he stated we was over charged and Wirenut came out and did not finish the job nor did what we asked. He can not start any work until they complete the work. I called 8/22/2022 to let them know what the new electrician needed done and they never returned my call 8/23/2022 I called and 8/23/2022 spoke with ***** the manager and she said they would not return to reconnect the junction box. I asked for an inspection. 8/24/2022 an inspector came out and he stated they needed to return reconnect the junction box, fix they ground wire as they broke it and then clamped over it, and install smoke and carbon dioxide detectors. We have been without fill power for 3 weeks now. They need to finish the ****** job they scammed us out of.

  

  Business Response

  Date: 08/25/2022

  We have a follow up appointment scheduled on 8/30 between 1-4 with **************  to come out and make corrections stated on the failed inspection report from the city. WireNut Home Services has a lifetime workmanship guarantee on our work and we are fulfilling this by making the corrections needed to pass inspection. We will schedule a follow up appointment with the city for inspection after corrections are made on 8/30