Complaints

This profile includes complaints for Pink Realty Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pink Realty Inc

  4783 Farmingdale Dr Colorado Springs, CO 80918-2707

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  Pink Realty Inc

  2760 N Academy Blvd STE 202 Colorado Springs, CO 80917-5326

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20074324
  
  I am rejecting this response because:
  You are literally just going over the same excuses as before. I provided the portion of our contract stating that we can cancel if you do not complete your portion of the contract which you did not. It is your responsibility to schedule the repairs, not to pass the responsibility onto the tenant and then blame them when it is not completed. Calling not having a working fireplace throughout a ******** winter inconsequential simply proves how stupid your entire office is.
  Sincerely,
  
  *******************************espite the fact we had already paid $200+ for the service request to see what was wrong, they then tried to blame the tenants saying that they did not contact the company to arrange a good date, despite the fact that pink realty has access to the property for repairs/maintenance if giving the tenant 24 hours notice. It is in our contract with pink realty for them to schedule and supervise all repairs, this repair was recommended in their initial leasing report and they still could not manage to get it fixed. Ultimately we cancelled our contract with them due to their unprofessional attitude along with inability to effectively manage our properties and they charged ** almost $2500 which they took directly from our rental income without permission. They have since stopped responding to emails to resolve the matter which has left ** having to take the issue to our military lawyers to handle.

  Business Response

  Date: 06/01/2023

  "That contractor was sent out in Dec. Contractor assessed, recommended and bid replacements.  You approved the work.  We approved the work with the contractor.  After approval both tenants were contacted to schedule with contact information left for scheduling with no answer or response. The contractor was and is ready, willing and able to complete the work, just needs a callback from the tenant to schedule. That job has been cancelled on our end [after termination of the agreement with the owner], but the vendor ************* ****** **************) is eagerly waiting for a call back. We have no record that the tenant ever subsequently reached out to us about it. Given that all tasks had been completed on our end and all that was holding up the works was a callback from them, that would have been our response."
  

   

  Email sent to ******** on 5/15 in response to additional email about fireplace:

  "This contractor does work for ** and bills after, so no prepayment was required.

   

  Given that this was a non-material item that was utterly inconsequential to any necessary function and habitability of the property and cosmetic only, it was reasonable prioritization to let the tenant schedule at their convenience - and they still can if you want to proceed with the job.  If it was a no-heat situation in January or any item that would be a necessary maintenance item, ongoing hazard, etc, that would be a different matter, and would have been handled accordingly up to the contractor having keys by the end of the day if the tenant did not respond, and that urgency was warranted.

   

  If you had actually considered this a material breach or an otherwise urgent matter, had you notified us at the time, as is required to make such a claim, and not as an afterthought, we would have dealt with it on an urgent basis or in whatever manner you saw fit.  In general, if it's a tenant request and a tenant nice-to-have item that the landlord approves, the tenant is free to prioritize such items into their schedule as they see fit, and the ** is generally not busting at the seams to make that money disappear ASAP.  It is our standard practice to treat your money as we would our own unless you tell us otherwise, and this would be the case here.  We did all the legwork required and all that was pending was for the tenant to schedule.  If they chose to not do that, then no harm to anyone, and you keep your money.  That said, that bid is still just a phone call away."

   

  Further:

  The owner never objected to any matters related to this property whatsoever in advance.  The owner were timely provided all work orders, bills, and a ledger of all items paid (and similarly, not paid) throughout the management of the property.  Had anything been brought up at any time that the owner objected to, we would have promptly addressed it. 

   

  Per the agreement with the owner "Upon an Event of Default by a party, the non-defaulting party shall provide written notice of such default to the defaulting party. If, after written notice of default has been served to the defaulting party, the defaulting party has not cured such default within either: (a) five (5) days after written notice in the case of a monetary default, or (b) within thirty (30) days after written notice in the case of any other default, the non-defaulting party may immediately cancel this Agreement without further notice."  No such notice was ever communicated to ** or we would have immediately addressed it.

   

  And per the agreement "This Agreement may be canceled by Landlord without cause before the Expiration Date... Any such notice of cancellation must be accompanied by payment to Broker of a cancellation fee in an amount equal to the Management Fee for the remainder of the Term of the Agreement, as well as for any period following the Expiration Date during which a valid lease agreement exists that was entered into during the Term of the Agreement... All sums due and payable to Broker upon the termination or cancellation of this Agreement may be paid out of the Custodial Account to the extent such funds are available."  The agreement was closed out as directed by the owner precisely in accordance with the terms of the agreement between the parties.

   

  I am sorry we parted on such terms and wish the owner the best in the future.

  -----------------------------------------------------------------------------

   

   

  
  *********************************

  Pink Realty Rentals

  Property Management

   

  Direct Contact:
  ************** - Direct, Call only, Do not text
  ************** - Direct, Call only, Do not text

  ************** - Text message only

  ***********************************

   

  ****** Contact:

  ************** - Pink Realty, Main number

  ************** - Property Management

  ************** - Pink Realty Buyer Team

  ************** - Pink Realty Seller Team

  ************** - Transaction Coordinator
  ************** - Fax

  Business Response

  Date: 06/05/2023

  The owner never objected to any matters related to this property whatsoever in advance.  The owner were timely provided all work orders, bills, and a ledger of all items paid (and similarly, not paid) throughout the management of the property.  Had anything been brought up at any time that the owner objected to, we would have promptly addressed it. 
  
  Per the agreement with the owner "Upon an Event of Default by a party, the non-defaulting party shall provide written notice of such default to the defaulting party. If, after written notice of default has been served to the defaulting party, the defaulting party has not cured such default within either: (a) five (5) days after written notice in the case of a monetary default, or (b) within thirty (30) days after written notice in the case of any other default, the non-defaulting party may immediately cancel this Agreement without further notice."  No such notice was ever communicated to ** or we would have immediately addressed it.
  
  And per the agreement "This Agreement may be canceled by Landlord without cause before the Expiration Date... Any such notice of cancellation must be accompanied by payment to Broker of a cancellation fee in an amount equal to the Management Fee for the remainder of the Term of the Agreement, as well as for any period following the Expiration Date during which a valid lease agreement exists that was entered into during the Term of the Agreement... All sums due and payable to Broker upon the termination or cancellation of this Agreement may be paid out of the Custodial Account to the extent such funds are available."  The agreement was closed out as directed by the owner precisely in accordance with the terms of the agreement between the parties.
  
  I am sorry we parted on such terms and wish the owner the best in the future.