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Business Profile

Reptiles

Colorado Reptiles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Reptiles.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is an online company. I had to make up the street address because the seller would not provide the actual address. Just a pin to a map. With no address visible on ****** maps. This company claims to sell reptiles. To do a local pickup we had to send in a deposit of $125. Then they claimed that they were hacked and never received the money. This transaction was all done on the online chat representative button found on their website. We attempted to set up a time to pick up our tortoise and the owner agreed that we could do that. He said he needed to check the store ( there is no store) to see if they had our tortoise in stock but he never got back to me with that information. I believe there are no reptiles at this business and I want to prevent this company from scamming anyone else. I have made a report with the *************************

Colorado Reptiles is NOT a BBB Accredited Business.

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