Reviews

Review Details

• Review fromAlex J

  Date: 03/01/2024

  2 stars

  Alex J

  Date: 03/01/2024

  Got a small job done unrelated to insurance. Work was fine, but I feel was way overpriced IMO. This outfit had the opportunity to get a lot more business out of me, but missed it, and missed any future opportunities as well. Their communication was absolutely bare minimum to none after I dropped off my RV, even after my proactive phone calls and leaving several voicemails. I never got to meet with the tech doing my work, before or after the job was done. For such a small job that took 2.5 hours, they kept my travel trailer for a week. When I had not heard anything from them in terms of when the work would actually be done on day 6 of that week I contacted them via voicemail and email to let them know I no longer wished for them to complete the work as I no longer trusted them. SO very conveniently for them, they got back to me the next day informing me that the work was done. Over email, ****** responded claiming she had called and left me a voicemail during the week. I checked all my voicemail records, including my deleted messages, her claim was an outright lie, I am sure to save face with her employer. For full-timers, future or current, or those of you who greatly care about working with folks with high integrity and transparency, I would absolutely not choose Pro Tech RV. They are looking to get as much money out of you as possible, for as little customer ********************** and care as possible. While dropping off an RV - I heard two employees talking saying something along the lines of: "Remember to upsell as much as possible to them." Ultimately they don't care about you, they care about your $$.

  Pro Tech RV

  Date: 03/08/2024

  We appreciate you taking the time to share your feedback regarding the recent repairs we completed on your RV. We are disheartened to hear that you were dissatisfied with the service provided and felt the need to leave a negative review. We want to address the concerns raised in your review. During the repair process, one of our technicians experienced a family medical emergency, which temporarily impacted our operations. Despite this unforeseen challenge, we completed the repairs in a timely manner and ensured the quality of our work was exceptional. When scheduling your appointment and dropping off your RV, our service writer asked if you had any upcoming trips or needed it back by a certain date, your response was, No, eventually I will be full-timing in it but not right away. Your intake paperwork, which was signed by you, has a due date of March 7th, 2024. We always accommodate individual due dates, we even offer same day and emergency services if a customer informs us that is needed.Our original estimate, that you signed at drop off, was much higher than what you were invoiced, due to ************** giving you his professional opinion to not place a belly skin underneath your RV because it was not made to have one, thus could damage components on the bottom of your RV. If we only cared about your money we would have done what you requested without advising you against it. We do a free 10 point visual inspection for every single one of our customers. During this time, the technician inspects your roof, ************************************ belts & hoses, batteries, and all of your appliances. If anything is wrong, we advise you of our findings at that time. We dont want our customers RV sustaining interior damage when we can prevent it. During this inspection, ************** found that your microwave vent needed sealant to prevent leaking. We have video of each request you made, including your statement of wanting holes filled. We also want to note, we deducted a portion of the cost from your bill as a gesture of goodwill due to the inconvenience you believed you experienced. We strive to provide exceptional service to all our customers, and we are sorry your experience fell short of your expectations.It is important to us that our customers are satisfied with the service they receive, and we take feedback seriously. We believe that the circumstances surrounding your repair were exceptional and hope for your understanding in this matter.If there are specific concerns or details you would like to discuss further, please feel free to reach out to us directly at ************. We value your feedback and would appreciate the opportunity to address any remaining issues.