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Business Profile

Satellite Communication

Galileyo INC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Satellite Communication.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Galileyo provides a directory and news feeds for satellite phones. I have been a customer for two years. Never had an issue before. I renewed my subscription to the service for a full year on January 3rd of this year, 2025. The amount is $140.29. I was not able to access the service for my particular satellite phone, which is an Inmarsat satellite phone, due to, what I later found out, are issues the company is having getting the feeds to the Inmarsats. I contacted them via their email on the 4th, 5th, and 6th, inquiring as to why I couldn't receive my feeds. I did not receive a response. I cancelled my subscription on the 7th via their website, thinking that my money would be automatically refunded. It was not. I emailed them and notified them that I cancelled my subscription and that I would like a refund. I finally received a response from a representative on the 9th telling me that they were having issues getting the feeds to the Inmarsat phones and that my money had been refunded. I checked my checking account and saw that the money had not been refunded and contacted them via email on the 9th telling them this and inquired as to when I would be receiving my refund. No response. I emailed them again on the 14th. Still no response. I contacted them by phone on the 15th and was sent to voice mail. I left a message and still no response.

    Business Response

    Date: 02/03/2025

    The Galileyo family are the most important part of our business and daily focus. 

    Our records show a customer service representative is currently in communication with Ms. ******* that we have offered several solutions to solve the issues this customer is having, and that the refund has been initiated through our system. 

    Thank you and God Bless.

     

     

    Customer Answer

    Date: 02/03/2025

     
    Complaint: 22826523

    I am rejecting this response because:

    Sincerely,

    **** ******

    Customer Answer

    Date: 02/06/2025

    Galileyo, **** has refunded my money and I no longer have a dispute with them. Thankyou for your mediation.

Galileyo INC. is NOT a BBB Accredited Business.

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