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Business Profile

Smoke Alarm Systems

Rush Security & Alarm LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Smoke Alarm Systems.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been using these guys for the past 2 years and we can just never get anything done. I had them scheduled 3 times to come out and fix an issue and setup another camera and every time we have been scheduled theyve no showed.Even yesterday when we were scheduled at 10:00 they said they were just running behind but never showed. We will be ending our service.Just wanted to bring this to whoever the owner is and bring it to their attention to hopefully fix the issue so you guys dont lose more clients.

  • Initial Complaint

    Date:03/08/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** Services Provided Contractor: Rush Alarms and Security ********************************************* *********************** II Please give the matters in this complaint letter your immediate attention.This Complaint Letter concerns the Contractor's failure to fulfill contractual obligations that occurred beginning December 15, 2022.The Contractor has failed to fulfill the obligation of the contract,specifically, the timing and quality of installation required and adequately communicated prior to signing the contract.This Complaint Letter was provided to the Contractor via Certified Mail mailed to the provided mailing address below on February 28, 2023 and via email to ***************************** at ******************************************** *********************** II at ********************************* .Mailing Address:******************************************************************************************************************Per a phone call placed to ******* Store on February 28, 2023 at the above address we have corrected the above address provided by ****************** to:************************************************************************************************************************.

Rush Security & Alarm LLC is NOT a BBB Accredited Business.

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