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Business Profile

Therapy

eTherapyPro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Therapy.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ETherapy took my $180 payment that is for one month of two therapy sessions. I then scheduled online appointments, and when trying to access my online chat appointment they're system does not reply. I messaged several times and the therapist is not responding. Now the system is also showing that every day iw booked in the month of October so I cannot use the two sessions I already paid for. I want a REFUND! I did email for a refund and the response was "NO" because it was past the one week trial, but no one got back to me within the one week trial on setting up or booking a therapy appointment. I even followed up. Now they won't refund my money or respond. This is a SCAM!!

    Business Response

    Date: 10/19/2023

    ************* did indeed contact us about the trouble he was happening. We went out of our way to accommodate him and to make things better. He was given personal access to his counselor so that he could directly schedule his sessions. He was also communicated with regularly on the platform. We have done everything we can to make sure his subscription has been filled properly. Again, he did receive an exchange written messages with his counselor, and he did receive the counselor's personal information in order to make sure he got his sessions whether his subscription was active or not. Though he may have experienced a glitch with the system, ************ did everything it could to make things right for him.

  • Initial Complaint

    Date:08/25/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company takes your money without providing services

eTherapyPro is NOT a BBB Accredited Business.

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