We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tool Rental

Bill's Equipment & Supply, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tool Rental.

Complaints

This profile includes complaints for Bill's Equipment & Supply, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bill's Equipment & Supply, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rented equipment from bills sales *** named TJ I had equipment dropped off at a job site and was charged for a week rental for the equipment and when I went to use the equipment it barely worked for 20 min then it began to leak hydraulic fluid. I called to get the equipment switched out and TJ never switched it. They still charged me for a week rental and I have reached out to bills and spoke to **** and he stated that TJ will be the one to resolve the problem. I contacted ** and after several attempts TJ will not respond to me. I want a full refund of the equipment that did not work. I do not want a credit I want a refund as I will no longer do business with Bills equipment

      Business Response

      Date: 06/18/2025

      Mr. ****** did experience issues on a rental with us. His initial rental was from 4/28/25 to 5/5/25. He had issues with the equipment on the final day of the rental, 5/5. We did not have a swap available for the equipment he was having issues with until 5/6. Mr. ****** decided to have us pick up the equipment on 5/5. He had initially stated to TJ that he would be renting the equipment again later in the week, and we agreed we would provide some of that equipment at no charge, while also refunding him $190.08 for his trouble on the first rent. Mr. ****** then canceled the second rental for later in the week. We were still under the impression we would be providing some of the equipment at no charge when he did decide to rent the equipment from us again. ** reached out to Mr. ****** around 6/9 to see where things stood, and at the point we gave Mr. ****** a refund of $819.70. Mr. ****** has been refunded a total of $1,009.78, well above his requested refund of $643.06. Attached are copies of the refunds provided to Mr. *******

    Bill's Equipment & Supply, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.