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Business Profile

Towing Company

Advanced Towing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They towed my car, refused me service to pick up my car because they perceived me as hostile even though they started name calling and getting hostile. Told me to get a police ****** to get my car that they towed then charged me full storage days for the time that they had my car, even though by law they cant charge storage days until the day that I receive certified mail to notify me they have my car. I received certified mail after picking up my car from them and paying all 8 storage days. They also included the days that they wouldnt allow me to pick up my car because they refused me service.

    Business Response

    Date: 02/28/2024

    This gentleman left his car in a business parking lot for two weeks. The owner of the business had ****** it away. We followed all the rules according to *************************** when we towed it.  Customers called being very threatening and belligerent stating he was going to come and pick up his car and did not have to pay and was planning on taking it by force. He also made a PUC complaint trying to get us in trouble and get his car out for free.  We provided all our documentation to PUC and passed with flying colors. He finally came and picked his car up and yes we charged him what the law allows. We do not patrol parking lots as some companies do, we were called by the owner of the business to tow it as this customer was using it as his personal storage. I understand its not a pleasant thing to have your car towed but this gentleman is one who takes no accountability for his actions and wants to play the victim when he is 100% in the wrong.

    Customer Answer

    Date: 03/04/2024

     
    Complaint: 21282205

    I am rejecting this response because:
    I never once was hostile or threatened to take anything by force. I told them by law all I needed to pickup was my keys and knowledge of where it was towed from. I said Ill bring my id anyways and pay but they got hostile and told me to get police involved. The fact that they are lying is astonishing. 
    Sincerely,

    ***************************

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