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Business Profile

Towing Company

MNS Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 28th 2024 i was on ******** marketplace looking for a vehicle, i came across a ******************************************** i reached out to confirm if it's still available and if i could come and take a look at it, ****** ******* responded to my message informed me she has tons of car options at their towing yard gave me the address of ***************************************** i went to that location on my lunch break took a peak at the car decided to pass on it. I came back later that day with my mother expressed interest in the 2014 **** Q5, we came to an agreement i paid 7200 total *************************************************************************** great condition i informed her the check engine light was on and inquired about it she stated" the engine light is on due to the car needing a oil change" in the mean time her husband ****** ******* had his tool reader and was clearing out the codes on the vehicle. After i bought the car the engine light came back on, i reached out my messages were ignored, i had the car looked at and was informed the turbo was going out while i was driving it, i reached back out to ****** to explained the issue with the car and how i felt she lied and misrepresented the vehicle knowing there was a huge mechanical issue with it she proceeded to accuse me of being on drugs she was very disrespectful and unprofessional and refused to come to a resolution she proceeded to state that she never done business with me when indeed she had, i have all of the messages saved on my phone, i do not believe this business is licensed to even sell cars they have similar reviews from other customers going through the same thing i did. i have had the car for 5 months now and i cant drive it, it's still in the process of the turbo being fixed, i would like them to either pay for the repairs or i would like a full refund of my 7200.

    Business Response

    Date: 12/26/2024

    This vehicle was sold as a private sale with no warranty expressed or implied. the lady above reached out to us months after buying the vehicle expressing these issues. as months had gone by of here driving the car she cant blame us for  issues that could potentially be related to her driving. 

    Customer Answer

    Date: 12/27/2024

     
    Complaint: 22732642

    I am rejecting this response because:

    Sincerely,

    ****** ****

    Customer Answer

    Date: 12/27/2024

     
    Complaint: 22732642

    I am rejecting this response because:
    It wasnt months later that I reached out to ****** she was contacted the very next day when the engine light came on, this company is shady and doesnt want to take responsibility for selling bad car after stating it was in good running condition, they have terrible business practice as Im not the only one this has happened to and its been expressed, they need to take responsibility for this vehicle and stop blaming the customer for their unprofessionalism and a lack of trying to rectify the situation.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:03/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business sold me a quoted and advertised fully inspected and reliable vehicle on 2/22 as of 2/26 BROKEN DOWN. OVERHEATING. 4K they stole from me. The owner blocked all forms of communication with me after I posted a bad review. Clean title and bill of sale.

    Business Response

    Date: 03/18/2024

    The above vehicle was sold as stated in her paperwork though we do not have to help her we still did and fixed her car. now having buyers remorse and does not want the vehicle as stated in contract all sales are final and we suggest all buyers inspect vehicles before purchasing.

  • Initial Complaint

    Date:07/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 13 2022 I purchased a vehicle for my son through Peak Auctions, The seller MNS Towing listed the vehicle as the ***** being available. When I went to pickup the vehicle, I was told the ***** wasnt there and would be mailed to me in a couple days. I waited 2 weeks and contacted Peak auctions, they told me that theyre just a marketplace for sellers. ******************************* the owner of Peak informed to contact **** at MNS Towing I called and left emails July 1st, July 6th and July 7th. I was told by **** that there was a hold up with the state and he wasnt sure what the next step was. I asked for a refund, letting him know the only reason I purchased the vehicle is because the listing stated clean *****. I also let him know the car hasnt been driven just towed to my home. I live in an apartment where it is subject to be towed without license plates. 7/6/22 **** said a refund would be up to the owner Siergio, he wouldnt give me his last name. He said he wasnt available, but I could call the same number that I called to reach him. 7/6/22 I emailed Siergio ******* requesting a refund 7/7/22 I received an email from Anthuar ******, it said Sir ***** is still pending. We have your number we have not forgot about you sir. **** was the only response.I have been more than reasonable, this vehicle was sold before they had the legal paperwork ready. They now want me to continue waiting, now over ************************** money and time.

MNS Towing is NOT a BBB Accredited Business.

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