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Business Profile

Tree Services

Integrated Lawn and Tree Care Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/27/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Integrated **** care, purchasing a summer package of fertilization for my lawn in the summer of 2021. Their services were satisfactory but I didn't see the same results that I had with the previous company, **** Doctor. I decide to go back to **** Doctor for the summer of 2022 and paid for a package with them. Integrated **** sent me a text about 6 weeks ago saying that they were coming to do a treatment on our lawn. I texted them back saying that we weren't using them this summer. They texted back saying that they wished I had told them that we were dissatisfied with their services. Then I received an invoice from them. I called them and told them that I had never reordered the service for this summer. They said okay. Then I just received an invoice for $152.25 for services I never asked for. I called them and told them that we didn't ask for services and that we had gone with another company for this summer. I have called them 3 times and can't get a manager to call me back. The bill now says we are 120 days overdue. Half of my yard is dying this year and I believe it is because it has been fertilized twice a month. I never signed up to get my lawn treated annually. I do not think that I should pay for services that i did not order. I let the receptionist know on Friday morning, 10/21/22 that if I didn't hear back from a manager by close of business on 10/24/22 that I would contact the BBB and still haven't heard from them.

    Business Response

    Date: 10/31/2022

    ********************, The bottom line is this, we did auto renew your account under assumption that you were wanting to continue service. I am sorry that we made this assumption and serviced your lawn without getting your direct approval. I have removed the balance from your account and apologize again for this miscommunication. As far as not continuing your service in 2022, we here at Integrated are always wanting results and when we don't get the results, we want to figure out why and send a supervisor out to troubleshoot and adjust our plan as needed specific to your property. If this is the reason of not continuing in 2022, I am sorry. If it was another reason then we would have like to come up with a solution for you. In the future, please don't hesitate to try us again and I will ensure you get the result that are desired.

    *******************

    General Manager at Integrated Lawn Care

Integrated Lawn and Tree Care Inc is BBB Accredited.

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