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Business Profile

Waste Management Services

Moon Junk Removal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was quoted by owner **** ****** to clear out junk from garage. He looked at everything and said A couple hundred dollars for it all and I guarantee that it will be cheaper than any other company you will call and we will do it right now. I was also told they would help my son sort and go through the items and they did not. They stood there and waited for items to be handed to them to throw in the truck. When they were done **** came in and said thats going to be $850. I said what happened to a couple hundred dollars? **** said there was more than I realized so its $850, will that be cash, card or check?. There was no indication to me or my son ever during the whole process that it was going over the original quote or that the price would be raising because of more stuff. If it was going to cost more because there was more stuff that should have been clearly communicated to me. It wasnt until everything was done he said it was $850 instead of a couple hundred that was originally quoted. I asked for a receipt of the removal he said we will email it and took my email, it has been 5 days with no receipt, I have also sent multiple texts to ****, asking for the receipt, for clarification on the price and why it was raised so much, and it has also been 5 days with no response. The whole situation was completely out of nowhere and I feel like I got taken advantage of because I am not only disabled and bed bound, so I could not physically be outside but also a single mom who was just trying to get help for my son in clearing out our garage. We both felt like we were manipulated and pressured by **** into having them do the removal and then, charged a significant amount more than the original quote also no receipt ever or communication afterwards.

Moon Junk Removal is NOT a BBB Accredited Business.

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