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Business Profile

Wheelchair Ramps

Adaptive Mobility, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Adaptive Mobility, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Adaptive Mobility, LLC has 2 locations, listed below.

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    • Adaptive Mobility, LLC

      6385 Corporate Dr Colorado Springs, CO 80919

      BBB accredited business seal

    • Adaptive Mobility, LLC

      3914 Sandalwood Ln Pueblo, CO 81005

      BBB accredited business seal

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/19/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March of 2024 Adaptive Mobility started work on my home to provide handicap accessibility in my home for my mother. The drain on the shower pools to the left before draining. I asked that they come fix the problem and was told that my floor is failing and not their problem. I then had another contractor come to evaluate my problem. During his inspection he discovered that the previous contractor had cut through the floor support to install the drain. A permit should have been pulled when any changes are done to the structural integrity on the home. Nothing was done to stabilize the floor after the fact.

      Business Response

      Date: 03/25/2025

      [[BBB transcription via email]]

       

      The project WAS permitted, which is verifiable on the PPRBD website (see screenshots). The water tank flooded previously, and severely damaged the floors in 2022.  When we checked last week with a level, we can see that the shower pan still slopes correctly, but that the house is out of level which is causing the issues the complainant described (see photos). The third party funding used on the project prohibits us from fixing homes in a “state of disrepair,” as this one is due to previous work and damage. IF a floor joist was mistakenly cut by the plumber (***** Plumbing & Heating), we still stand by our one year labor warranty and have agreed to correct anything that was caused by our subcontractors that pertains to the shower drain. 

      As of our visit with the customer on 3/25/2025, we have agreed to await information from the homeowner's new licensed contractor, in order to review their proposal and come to some sort of a resolution

    Adaptive Mobility, LLC is BBB Accredited.

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